Ji Hotel (Suzhou Shengze Oriental Textile City) Reviews

Name: Ji Hotel (Suzhou Shengze Oriental Textile City)
Address: No. 19 Shichang East Road, Suzhou, China, No. 19 Shichang East Road, Mainland, China
Rating: 4.7

Ji Hotel (Suzhou Shengze Oriental Textile City)

No. 19 Shichang East Road, Suzhou, ChinaView Hotel Details

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Rooms and Guests

Ji Hotel (Suzhou Shengze Oriental Textile City) Guest Reviews

4.7/5

Outstanding

764 review

Verified reviews

Location4.8

Amenities4.7

Service4.7

Cleanliness4.8

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All Reviews(764)

Positive reviews(750)

Reviews with photos/video(77)

Clean and tidy(210)

Awesome rooms(134)

Classy environment(59)

Friendly front desk staff(57)

Delicious breakfast(54)

Convenient parking(34)

Perfect for business trips(24)

Excellent TV(7)

Negative reviews(14)

Servet

Guestroom (2 beds)

Stayed in Sep 2023

Business travelers

45 review

3.5/5

Posted on Sep 27, 2023

Hotel location is good, just in front of textile market. Unfortunately hotel staff couldnt speak English well. Hotel is new and clean . Main problem is WIFI in hotel, its very complicated join hotel wifi system

Guest User

Queen Room A (No window)

Stayed in Feb 2024

Business travelers

3 review

5.0/5

Outstanding

Posted on Feb 23, 2024

Very good hotel. Clean room. Got free breakfast.

Naasir

Guestroom (2 beds)

Stayed in Mar 2023

Friends

5 review

5.0/5

Outstanding

Posted on Mar 16, 2023

Very nice hotel near the market !! Clean !!

Response from Property: If you feel it with your heart, you can see the beauty of life, you can find the way forward, and you can get more joy and happiness in your ordinary life. Xiao Ji hopes to be your irreplaceable companion on the journey.

Guest User

Double Room

Stayed in Nov 2022

Business travelers

3 review

4.5/5

Great

Posted on Nov 23, 2022

I have lived in many hotels in this city. And this one is the best. One of the important categories is cleanliness, and it corresponds to the stars of the hotel. It is impossible not to mention the smiling staff, good service and a nice breakfast.

Guest User

Superior Double Room

Stayed in Mar 2024

Business travelers

1 review

5.0/5

Outstanding

Posted on Mar 5, 2024

Service is great

Guest User

Business Queen Room

Stayed in Mar 2023

Business travelers

2 review

5.0/5

Outstanding

Posted on Mar 27, 2023

nice nice

Guest User

Double Room

Stayed in Mar 2024

Business travelers

4 review

2.0/5

Posted on Mar 26, 2024

A very bad stay experience. The sound of the air conditioner was like a tractor, which kept me awake almost all night. I called the front desk and wanted to change rooms. The answer was that I wasn't sure if other rooms were quiet, so I could go and see for myself. It was already past 5 o'clock in the morning, and I really didn't want to go through any more trouble, so I told the front desk to forget it and I would just do it. In the end, the persistent front desk sent a robot to deliver the room card. The robot called and asked me to come out to pick it up. I really didn't want to move, so I called the front desk again to ask her to take the robot back. This time, no one answered the phone. In this way, the robot became more persistent and dialed the phone number in my room over and over again at 5 o'clock in the morning, calling me, calling me... until I collapsed and pulled out the phone line.

Original TextTranslated by Google

Response from Property: Dear guest, I'm sorry that I couldn't give you a perfect experience. After you checked out, you asked the engineer to check the noise problem in the room as soon as possible. It was found that you checked in around 11pm and called after 5am to report that there was a noise problem. , after receiving your call, the front desk immediately changed your room for you, but you did not expressly say that you did not want to change. There was only one person at the front desk at night, so they arranged for a robot to send you the room card. You did not take out the room card, which led to a call from the hotel later. We sincerely apologize for the shortcomings. I wish you a happy life and look forward to your visit again!

Guest User

Double Room

Stayed in Jan 2024

Business travelers

8 review

1.0/5

Posted on Jan 15, 2024

There is no window in the room and no notice was given. The bathroom sewer pipe and floor drain are open. I don’t know why. The smell is very strong. Hey... I have stayed in the whole season many times across the country. This is the first time I have stayed in such a bad hotel.

Original TextTranslated by Google

Response from Property: Dear guest, I am sorry that I could not give you a perfect stay experience. I would like to bow to you and apologize. If you need a room with an outside window, it is recommended to book a superior king bed room or above next time. Our booking page has a very clear introduction. The window of the king bed room faces the aisle or corridor (the aisle is spacious and does not allow people to walk through it). The room assigned to you is consistent with the room type you booked. It has a large window but faces the corridor. If you are not satisfied with such a window, you can contact us to help you change your room during your stay. If you told us when you checked out that the window in your room was not an exterior window, we would give you a negative review, and we couldn't help you replace it. We're really sorry. After you checked out and commented, we immediately checked the sewer and floor leaks in the room. No problems were found yet. Thank you for your correction. We will work hard to make improvements based on your suggestions. If there are any problems during your next stay, Please also contact us at any time, we have someone to help you 24 hours a day. We apologize again. I wish you a good mood every day and look forward to your visit again!

Abanuotaiermeituolei

Business Queen Room

Stayed in Dec 2023

Business travelers

15 review

1.0/5

Posted on Dec 21, 2023

A shopping mall converted into a hotel, many rooms have no windows. I stayed in a zero-pressure deluxe double room, the most expensive room! As a result, it was so noisy that it was as if talking on the street was in my ears, and the car driving by seemed to be weighing on my head. The parking lot and shopping mall are shared, and the breakfast is very rubbish!

Original TextTranslated by Google

Response from Property: Dear guest, I am sorry to have given you a bad experience. I would like to sincerely apologize to you again. Thank you for your review. I wish you a happy life and look forward to your visit again.

HuibiansupaodeKevin

Superior Double Room

Stayed in Jul 2021

Business travelers

1 review

5.0/5

Outstanding

Posted on Jul 21, 2021

The room is very cost-effective, the facilities are very new, the bedding is clean and comfortable, the first floor is convenient for shopping in the supermarket, and it is also convenient to scan the code and park at the front desk, recommended!

Original TextTranslated by Google

Response from Property: Hello, dear guests! Thank you very much for your full marks to Xiaoji. The waiter bowed to you. We are very touched to see your recognition of the hotel. With your support and encouragement, we will work harder and look forward to your sharing with us every time you stay. experience! ok~~~

Guest User

2-bed Room

Stayed in Jul 2021

Family

2 review

5.0/5

Outstanding

Posted on Jul 23, 2021

The whole season is still trustworthy. This time I took my family to the two ancient towns of Xitang and Nanxun. I checked into Shengze Town in the evening. I also looked at other hotels on the Internet, but in the end I chose the whole season. The decoration is still that simple The atmosphere, especially the front desk service. Just like a five-star hotel. Any requirements will be satisfied. The customer service staff are also very enthusiastic. Such as going to Shengze Town means staying in. By the way, parking is free.

Original TextTranslated by Google