W Suzhou Reviews

Incredible Hotel experience. Upgraded at the check-in and outstanding service

Katherine’s been very kind and helpful as she has reached me ahead of my check-in and has provided sufficient help during my stay. The location of this hotel makes my visit super convenient. And the view is fantastic.

Excellent stay at the W, pool and hot pool were great, service from the staff was above and beyond what you would normally expect. Room was large clean and kids loved it. Breakfast was a huge selection of great food and not too busy for 10am on a Sunday

My second time here. Same excellent service both at check in and the breakfast buffet. Great range of breakfast foods! Will definitely visit again next time I’m in need of some relaxation time!

The hotel was incredible, with a beautiful view and a great location. Our stay was fantastic, and we are grateful for the experience!

Excellent location, connected to a big shopping mall, close to the lake. They upgraded us to a bigger room. The place is very clean, the service very good, the staff good English speaking. Highly recommended

Great view and cool room. Enjoyed the hotel . At certain times the breakfast area is very crowded

It was short but wonderful stay. Convenient location, excellent service and good restaurants/bar in the house.

Overall, it was a great stay. As per other W hotels around the world, Suzhou W is modern and trendy hotel with good amenities. Centrally located close to Jinji lake with a lot of restaurants and bars around. Some hiccups at the checkout time but quickly resolved by their friendly staff.

The moment I entered my room, I was greeted by a sense of tranquility and indulgence. The room, meticulously appointed with stylish furnishings and plush amenities, became my sanctuary during my stay. The comfortable king-size bed, adorned with crisp linens and plump pillows, promised nights of restful sleep. The panoramic windows offered breathtaking views of the city's skyline, allowing me to immerse myself in the beauty of Suzhou. The room's spacious layout provided a sense of openness, while the carefully curated color palette exuded a calming atmosphere. The room services at Suzhou W Hotel were nothing short of impeccable. The attentive and friendly staff ensured that my every need was met promptly and efficiently. Kimi, a male staff member, stood out with his warm demeanor and exceptional service. He greeted me with a genuine smile and made me feel welcome from the moment I arrived. Kimi's attention to detail was remarkable, and he went above and beyond to ensure my stay was comfortable. His knowledge of the hotel's facilities and services was impressive, and he was always ready to provide recommendations or answer any questions I had. The Suzhou W Hotel also boasted an impressive array of facilities to cater to the well-being of its guests. The large gym, equipped with top-of-the-line workout devices, provided a haven for fitness enthusiasts like myself. Whether it was a morning jog on the treadmill or a full-body workout using state-of-the-art strength training equipment, the gym offered everything I needed to maintain my fitness routine. The spacious and well-lit workout area, coupled with the panoramic views of the city, created an invigorating environment that motivated me to push my limits.

We enjoyed our stay and our room was upgraded. The staff was warm and welcoming, and they had great customer service. The room and facilities were clean and we cannot wait to come back 😊 Would definitely recommend.

We went for a birthday weekend. The staff was so kind and friendly!! We had afternoon tea, which was amazing! We had a couples massage, soooo relaxing!! And we went to Su Yan, the Chinese restaurant on the 35th floor it was incredible!!! The pool and hot tub is also great! We even got a little birthday cake delivered to our room! I highly recommend for anyone who could use some rest and relaxation!!

My partner and I have recently stayed in quite a few high end hotels in China. Many Ritz-Carlton and JW Marriotts. This was our first stay in a W and we were not impressed. We had heard that the W has a much younger demographic than the other high end Marriott properties but that did not seem to be the case for the W Suzhou. We also found that the service was far below what we have experienced at other hotels in this price range. We arrived to the hotel at 1pm and were told that our room was not ready. We left a phone number and we’re assured that we would be called when our room was ready. Two and a half hours later we had still not received a call so we went back. Our room was ready but there was no explanation for why we never received a call nor was there any kind of apology. Whatever, waste of time but not a huge deal. It turned out that our room was part of the serviced apartments and not really part of the hotel so to get to it we had to change elevators on the fourth floor or enter through a side entrance where there was never any staff. Very strange. The room was large but mostly empty. Overall, we had a nice stay and enjoyed Mother’s day Brunch at the kitchen table which was excellent but I would not recommend this hotel or at least not the serviced apartment.

All the service staffs were so friendly and the B'fast was excellent. Yummy.🥰🥰🥰