Nuonuokafei
April 28, 2024
The hotel is very beautiful, with Taihu Lake outside and the internal gardens are very well maintained, at a superb level. The room I was assigned on the second floor was very good, brighter, and I couldn't find any fault with the facilities. There is no butler service. Miss Gao contacted me on WeChat, but it would be better not to contact me. I assume that it is better to have no butler. I have never seen or greeted her, and she has never done anything for me. There is only hardware but no service here! The service is limited to greeting and carrying luggage. I have been playing in Hangzhou and Suzhou for more than ten days. Xiao Qin, the butler of Fuchun Mountain Residence for 20 years, asked me what time I would arrive to greet me, arranged a boat tour for me, copied scriptures, and sent me a full-priced cloth bag to the car when I said goodbye. The process was smooth and professional. My friend and I were very happy. I called the front desk of West Lake Villa and said that I had acute gastroenteritis while traveling alone. The girl at the front desk immediately reported to the leader and immediately arranged an employee to accompany me to Zhejiang Hospital for trea**ent. I went there at 8 o'clock in the morning and had an infusion at 12 o'clock. I was patiently with me and I was fine in the afternoon. Compared with its excellent peers, the service level of Hanyu Xiaozhu is like a kindergarten. The food was even worse, I almost got choked by a knife fish bone. It could have been the ceiling of a Chinese hotel, but the service and catering were terrible. The breakfast was all carbohydrates and no protein. They even asked me why I didn't tell them myself, is this the level of food you serve? The staff of the 10-room Youxiong Changyuan gave a brief introduction to the hotel's cultural characteristics, but there was nothing here.
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