Holiday Inn Express Swindon West

Holiday Inn Express Swindon West Reviews

Holiday Inn Express Swindon West

Frankland Rd, Swindon, United KingdomView Hotel Details
Holiday Inn Express Swindon West
Holiday Inn Express Swindon WestHoliday Inn Express Swindon WestHoliday Inn Express Swindon West
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Holiday Inn Express Swindon West Guest Reviews

4.4/5
Very Good
137 review
Verified reviews
Location4.4
Amenities4.2
Service4.6
Cleanliness4.4
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All Reviews(137)
Positive reviews(132)
Reviews with photos/video(14)
Awesome stay(11)
Friendly owner(6)
Delicious breakfast(5)
Negative reviews(5)
ET2008
Standard Double Room with Sofabed
Stayed in Feb 2024
Family
48 review
3.5/5
Posted on Feb 12, 2024
It is nearby the M4. The English breakfast is good. There is an outlet just 10 minutes drive.
Response from Property: ET2008, thanks for the amazing review.All the best, Jamie - Hotel Operations Manager
Guest User
Standard Double Room
Stayed in Dec 2023
Couples
14 review
4.5/5
Great
Posted on Dec 18, 2023
The hotel is conveniently located just off the M4 in Swindon. We used it as a stop off while driving dueing the night. The hotel itself was very festively decorated with lots of Christmas decorations, which was great, ot felt very warm and welcoming. The 24 hour reception desk was one of the reasons we chose the hotel as we were arriving at midnight and the staff memver who checked us in was very professional and welcoming. The car park only had a few spaces left which worried us but we did get a space. The staff were very friendly and helpful. However, there was no heating in our room. There is no central heating so they have put in A/C/heater units on the walls. Our seemed to be broken as it blew out cold air for 30 minutes before we decided to turn it off. We had been travelling for 26 hours at that point and it was gone midnight so I didn't want to go back to the reception desk and risk having to change rooms when we were already so tired. So we layered up and went to bed with jumpers & socks. I asked for a portable heater the next morning at breakfast and they put one in within 5 minutes so that getting ready in the morning wasn't so cold. I was very impressed with the responsiveness of the team. There is no heating in the bathroom either. It was a shame because everything else about the hotel was fine. The breakfast was good too. Perfect for a 1 night stop-over. However, I wouldn't recommend it for winter.
Response from Property: Thanks for your fab review.All the best, Jamie - Hotel Operations Manager
Bells on the road
Standard Double Room
Stayed in Oct 2023
Business travelers
24 review
4.0/5
Very Good
Posted on Oct 14, 2023
Close to M4, do easy to get to. Room a little dated and tired. Wifi good and room had air conditioning. Breakfast like a cattle mart, needs to have a simple solution that people walk in one way and out another. Bed uncomfortable and as the room was on M4 side noisy if window open. Room near lift, so was a little noisy from people in hall way.
Guest User
Standard Double Room
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 26, 2024
It was a nice accommodation experience for us. Cosy accommodation and great price.
wwCARww
Accessible Double Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Super nice I enjoyed it a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Property: Yay! Thank you for the review and feedback!We're so pleased that you enjoyed your stay.All the very best,Jamie - Hotel Operations Manager
Guest User
Standard Double Room with Sofabed
Stayed in Sep 2023
Business travelers
5 review
3.5/5
Posted on Sep 24, 2023
Decent and comfortable, staff keep rooms clean and tidy everyday. Just lacking amenities like toiletries and drinking water
Guest User
Standard Double Room with Sofabed
Stayed in Nov 2023
Family
1 review
4.2/5
Very Good
Posted on Nov 13, 2023
Great for the price! Lovely complimentary breakfast, a nice range of options with something for everyone.
Response from Property: Hi, thanks for taking the time to leave a review. We're glad to see you had an enjoyable stay. We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, - Hotel Operations Manager.
1219725208
Standard Double Room with Sofabed
Stayed in Apr 2023
Family
23 review
5.0/5
Outstanding
Posted on May 1, 2023
Hotel room is clean Small but good enough facilities Reception staff is nice and helpful Recommend
Daniel Baker
Accessible Double Room
Stayed in Jan 2024
Solo travelers
7 review
4.0/5
Very Good
Posted on Mar 30, 2024
As always a good and warm environment, thank you again....
Response from Property: Thanks for the kind review, Daniel.We look forward to welcoming you back.All the best, Jamie - Hotel Operations Manager
World Traveler 2024
Standard Double Room
Stayed in Oct 2023
Couples
10 review
5.0/5
Outstanding
Posted on Oct 14, 2023
Great location and friendly staff members. Will come back next time
Tsz Kin
Standard Double Room
Stayed in Feb 2024
Family
6 review
4.2/5
Very Good
Posted on Feb 26, 2024
Everything is good, thanks
Response from Property: Thanks for the review!All the best,Jamie - Hotel Operations Manager
Tiptap
Standard Double Room
Stayed in Aug 2023
Other
7 review
4.0/5
Very Good
Posted on Sep 19, 2023
Good service and the breakfast was nice
Guest User
Standard Double Room with Sofabed
Stayed in Dec 2022
Friends
1 review
4.0/5
Very Good
Posted on Dec 11, 2022
Clean hotel Cosy rooms Out of town so difficult if you don't have private transport Lady running breakfast was a delight. Breakfast ok Free parking; butvdo register vehicle
Guest User
Accessible Double Room
Stayed in Dec 2023
Other
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Good customer service
Response from Property: All the best, Jamie - Hotel Operations Manager
Anonymous User
Standard Double Room
Stayed in Dec 2023
Couples
1 review
3.7/5
Posted on Jan 10, 2024
Nice hotel
Response from Property: All the best, Jamie - Hotel Operations Manager