Hotel Murano

The amenities aren’t what they used to be. Allot has changed but the staff is amazing.

My husband and I stayed for a Valentines getaway. The hotel lobby is nice, the bedroom appears like any other mid hotel. Early dinner at the restaurant was good. And then it all goes downhill from here. We planned on having a few drinks at the bar and a small app. Turns out they closed the kitchen an hour early on a Saturday. We left the hotel in search of a more lively a**osphere and found nothing. On the way back we could hear a car alarm going off in tbe parking lot. The non covered and non secure lot they charge hotel guests $28/night to park at. Security guard said he just intercepted a car break in. When asked about our vehicle, he shrugged his shoulders and said "It's Tacoma, cars get broken into and stolen weekly". I guess fingers crossed our car is there in the morning. Our King size bed was so uncomfortable I couldn't sleep. The mattress was sloped so my head was a lot lower vs my feet. The cherry on top was zero warm/hot water for a shower the next day. I had a meeting and had to rush home to get ready, skipping breakfast. Hotel lobby tried to excuse lack of hot water on occupancy. Get a bigger tank, you're a hotel. My husband spoke to the manager and was promised a full refund. But they only gave half back and since we used points we don't have enough for another hotel. Promised a foliw up as to why no full refund and heard nothing back. At least they refunded the parking fee. I won't say to avoid Tacoma but when it comes to hotels you should avoid Hotel Murano.

Favorite hotel in Tacoma

Property was nice. As others have said, the Glass Sculptures were nice to look at. Only downside was parking was $26 and no restaurants within walking distance.

The room smelled moldy and had a high level of dust in the corners, bathroom fan

Absolutely wonderful place to stay!

Our go to in Tacoma!!

The room was nice with all the amenities, and initially, everything seemed perfect. However, once I settled into bed, I started hearing strange noises. I soon realized one of the noises was coming from the refrigerator. Since I had food in it, unplugging it wasn't an option. Adjusting the temperature helped reduce the noise, but it didn't eliminate it completely. Worse still, there was a persistent tapping sound over the bed, which I discovered was due to the service elevator located nearby. While the elevator itself wasn't particularly bothersome, the constant tapping noise was impossible to ignore. I called the front desk, and a staff member came to my room to investigate. He confirmed the noise and said he would report it. The front desk called back and explained that the tapping was indeed from the elevator. They mentioned that only suites were available (it would have been more honest to just say no other rooms were available) and that I would be charged if I moved rooms. They offered a noise machine, but for it to effectively muffle the sound, it had to be turned up so loud that it became another disturbance. A quick search of reviews revealed that this noise issue is well-known, especially in rooms ending in 7. Despite this being a known problem, the hotel failed to address it adequately. After another call to the front desk, they sent ear plugs, but being unaccustomed to them, they did little to help me sleep. The fact that this issue is longstanding and that the hotel had another room available but still refused to move me without charging extra was incredibly frustrating. I do not recommend staying in rooms ending in 7 at this hotel.