Vienna International Hotel (Taiyuan South High-speed Railway Station)

Vienna International Hotel (Taiyuan South High-speed Railway Station) Reviews

Vienna International Hotel (Taiyuan South High-speed Railway Station)

Building 4, North Area of West Square, Taiyuan South Station, Taiyuan Road, Taiyuan, ChinaView Hotel Details
Vienna International Hotel (Taiyuan South High-speed Railway Station)
Vienna International Hotel (Taiyuan South High-speed Railway Station)Vienna International Hotel (Taiyuan South High-speed Railway Station)Vienna International Hotel (Taiyuan South High-speed Railway Station)
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Vienna International Hotel (Taiyuan South High-speed Railway Station) Guest Reviews

4.7/5
Outstanding
2376 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(2376)
Positive reviews(2324)
Reviews with photos/video(300)
Convenient location(294)
Easy to get around(276)
Classy environment(225)
Large rooms(169)
Close to train station(127)
Friendly front desk staff(98)
Delicious breakfast(97)
Perfect for business trips(46)
Negative reviews(52)
Guest User
Standard Double Room
Stayed in Apr 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Apr 14, 2024
Vienna International Hotel is super close to the GAO TIE station. You can just take the back route on the first floor and it takes a very short walk to get me to the station. Lobby looks luxurious and staff are friendly. They upgraded to a non-smoking floor however the first room was still smelling smoky. They changed room and I’m happy it’s a REAL non-smoking. Breakfast is good with many things. Highly recommend it.
Response from Property: Dear guest, thank you very much for your feedback.We will humbly accept the issues you tell us.We have always been committed to providing high-quality service and comfortable accommodation experience. Every guest is important to us. We are not pursuing a one-time sale, but hope to establish a long-term good relationship with every guest.If you encounter any problems during your stay, you can call the front desk. We will do our best to meet all your needs. If you need to check in next time, we will continue to maintain high-quality services to give you a comfortable and secure experience.Thank you for your feedback, we look forward to your visit again and wish you a happy life.
Guest User
Standard Room (2 beds)
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 12, 2024
The hotel helped me upgrade to a superior king-size room, which has a large space and comes with free mineral water. The hot water shower in the room is also good. It is very close to the airport and has a high cost-effectiveness. It is worth recommending!
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time. All the hotel staff are looking forward to your visit again with your relatives and friends!
Yuejinjiangshan
Deluxe Double Room
Stayed in May 2024
Business travelers
80 review
2.6/5
Posted on May 11, 2024
This is my most speechless accommodation experience. I arrived at the hotel at 11 o'clock in the evening. The front desk told me that the deluxe king-size bed room I originally booked could be upgraded to a suite. I said yes, but I didn't expect that when I got to the room, it felt very dirty and the bathroom also smelled. I thought I would just stay there so late. After taking a shower, it was past 12 o'clock. I lay on the bed and found that the ceiling was covered with blood. I was scared at the time. I immediately called the front desk. She asked me to take the luggage downstairs and asked someone to come and see. I said it was so late, could I change the room next door? She said no. I could only put the luggage back into the box, change clothes and go to the first floor. They said that someone got married a few days ago and the room was not cleaned after being decorated. It was painted. Then I asked to give me the original king-size bed room, but they said no. In fact, my room had been given to someone else a long time ago, so they pretended to give me a suite, which was actually a routine! Fortunately, Ctrip's customer service attitude was very good. They helped me change to a standard room and went to bed after one o'clock. I was charged 30 for checking out one hour late today.
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Guest User
Standard Room (2 beds)
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The surrounding environment is good, the room is clean and sanitary, and the room service is very thoughtful. Good reviews!
Original TextTranslated by Google
Response from Property: ♥Hotel in South Station♥Hello, dear guests! Thank you very much for your high evaluation of the environment, hygiene and service of Vienna International Taiyuan High-speed Railway South Station Hotel. The hotel is located at the west exit of Taiyuan South Station. After exiting the west exit, turn right and go straight for 100 meters to reach the hotel. Opposite the hotel is Impression City, which integrates shopping, dining and entertainment. It is definitely your best choice for travel. The store has large rooms and complete facilities. The bedding and hygiene are impeccable. The store is equipped with a laundry room and a gym for you to enjoy. When you leave the store, turn right on the first floor and go straight for 100 meters to reach the entrance or turn left on the negative first floor and go 100 meters to arrive. All the staff of the hotel are looking forward to your visit again.
Guest User
Standard Double Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is very big and clean. The receptionist at the front desk is very enthusiastic and very satisfied!
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Response from Property: Wow! Wow! Wow! Xiaowei, I can’t express my feelings after reading your comment. “No matter how far apart we are, we are still neighbors. Every place in the Vienna International Hotel national chain is a harbor for your journey! Come home often to visit!
Guest User
Business 2-bed Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
This time when I traveled to Taiyuan, I stayed at Vienna International Hotel Taiyuan South Station. This hotel has complete facilities, clean and tidy environment, and excellent service. In particular, the attitude of each service staff is very friendly, and any needs can be solved immediately, which is really great. Next time I come to Taiyuan, Shanxi, I will definitely choose this hotel again👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Vienna International Hotel and giving such a high evaluation. Thank you again for your support of the hotel. Welcome to visit Shanxi again. All the staff of our hotel are looking forward to your visit again with your relatives and friends!
Guest User
Standard Room (2 beds)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good, very clean, the front desk is also easy to communicate, breakfast is also good, very close to the South Station, very convenient for travel
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Response from Property: Hello! Thank you for staying with us and taking the time to comment on us. Serving every guest well is our consistent pursuit. We will definitely do every detail carefully to make consumers more satisfied and strive to give you a five-star experience and a two-star consumption feeling. We look forward to your next visit! I wish you good health and smooth work. Thank you!
Guest User
Standard Room (2 beds)
Stayed in Apr 2024
Friends
12 review
5.0/5
Outstanding
Posted on Apr 29, 2024
When I opened the door of the room, I thought I had accidentally entered a five-star hotel. It was very spacious and could accommodate a family. It was clean and hygienic. It was only a few hundred meters away from the train.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna International Hotel and giving such a high evaluation. Thank you again for your support of the hotel. All our staff are looking forward to your visit again.
Guest User
Deluxe Family Room
Stayed in Apr 2024
Business travelers
10 review
4.8/5
Amazing
Posted on Apr 28, 2024
The room is spacious and quiet. I am very satisfied with the placement of the desk. There are plenty of power points next to it and the desk is relatively large. The air conditioning effect is not obvious and the room is a bit stuffy
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your sincere comments on Vienna International Hotel Taiyuan High-speed Railway South Station. The room facilities and configurations are aimed at providing guests with a comfortable accommodation environment. Thank you for your recognition of the hotel room. Secondly, due to property reasons, the hotel’s central air-conditioning is currently unable to adjust the temperature and cannot cool the air. The hotel is deeply sorry for this and has an unsatisfactory experience. However, the hotel has prepared electric fans. If you need them, you can call the front desk. If your problem has not been solved, please contact the front desk to provide you with other solutions. Once again, I am deeply sorry for your experience. At the same time, thank you again for your affirmation of other aspects of the hotel. Welcome to visit next time and wish you a happy life!
Guest User
Standard Double Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Very good, I stayed another day. It is also very close to the high-speed rail station, which is very convenient for travel.
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Response from Property: Dear guest, thank you for your five-point praise. Our Vienna International Hotel has always been centered on the value of guest experience and serves guests wholeheartedly. I hope you will come and check whether we are slacking off in our work.
Anyehongshaorou
Standard Double Room
Stayed in Apr 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Apr 23, 2024
The room is clean and tidy, the service is also very patient. I arrived at the hotel in the early morning, and they still helped to answer my questions seriously. The room is also very large and very close to the high-speed rail station. It's good
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Response from Property: Thank you for your comments on the cleanliness of the room and the patient service! We are very happy to know that you received a serious answer in the early morning. The large room and the advantages of being close to the high-speed rail station can bring you convenience. We look forward to your coming again!
Guest User
Business Queen Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The room is very clean. The service staff is friendly. The transportation is convenient. It takes only a few minutes to walk to the high-speed rail station. I will stay here again next time I come to Taiyuan.
Original TextTranslated by Google
Response from Property: Dear customer, Xiaowei's efforts are far less than your satisfactory experience. It is our greatest honor that you have a good stay. You are also welcome to come home to visit at any time. Xiaowei has prepared a clean room and full of enthusiasm waiting for you~~~~The love for you is like a surging river that cannot be stopped. Only with your recognition can it prove that our efforts are valuable.
Zecheng
Standard Room (2 beds)
Stayed in Apr 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The room is large, simple but elegant, the service is thoughtful, the breakfast is good, and the key is that it is very close to Taiyuan South Station, which is suitable for staying in Taiyuan and traveling around.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you for your stay and comments on the hotel. The hotel is located near Taiyuan South Station, about 5 minutes' walk away. There are large shopping malls such as Impression City and North America near the hotel. It is also close to Wusu Airport. The hotel is a national chain and has strict standards for health services. If you come to Taiyuan for business or tourism, staying at Vienna International Hotel is your best choice! Looking forward to your next visit!
Guest User
Standard Room (2 beds)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Experience five-star treatment at a price of 300 yuan! Vienna International Hotel is a must-go when going out! I also gave small gifts to my children! Hygiene: Excellent Facilities: Luxurious Environment: Super, Super, Super! Service: God-like!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your high evaluation and support of Vienna International Hotel! We are honored and pleased to hear your praise. Your satisfaction is our goal, and we have been committed to providing guests with a value-for-money accommodation experience. We pay attention to hygiene and ensure that every room is clean and tidy. Our facilities are luxurious and provide you with a comfortable accommodation environment. And our service team is guest-centric and strives to make you feel meticulous care and respect. Thank you for your recognition and recommendation of us, we will continue to work hard to provide you with better service and experience. Looking forward to your visit again, I wish you a happy life!
Wangzijie2004
Deluxe Double Room
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The hotel is very clean! The soundproofing is also good, so you won't be disturbed when sleeping at night. The hotel also has central air conditioning, which is quiet and easy to use. The price is also very affordable, cheaper than other hotels in Taiyuan, and it is recommended to book.
Original TextTranslated by Google
Response from Property: Dear customer, Xiaowei's efforts are far less than your satisfactory experience. It is our greatest honor that you have a good stay. You are also welcome to come home and visit again at any time. Xiaowei has prepared a clean room and full enthusiasm waiting for you~~~~My love for you is like a surging river that cannot be stopped. Only with your recognition can it prove that our efforts are valuable!