Caya Hotel Reviews

Response from Property: Dear guest: Thank you for sharing your stay experience and positive comments despite your busy schedule. Your evaluation is the greatest affirmation of our service and is also a constant source of motivation for us to do better. I wish you a happy trip and smooth work!

Response from Property: Hello, dear guest: I meet you in the vast sea of ​​people and all living beings. It's really like going to that inevitable fate by chance. I believe that the gold cup and the silver cup are not as good as your reputation! Good reputation really comes from you. Thank you for your five ❤ positive reviews! The hotel also provides each guest with a free tea area and high-quality tea for your use. The hotel's bedding is all made of the Dream Lily brand. Our toiletries are all brand-name afroylang essential oil. Welcome fruit and yogurt snacks are provided upon entry. Mineral water is unlimited for free use. There is a free laundry room and laundry detergent, sewing kit, care package, wet wipes, iodine swabs, disinfectant alcohol, band-aids, coffee, masks, eye wipes, etc... There are souvenirs upon check-out. deliver. The hotel also has free above-ground parking. There is also a wake-up call service for guests. We are also putting ourselves in the shoes of our guests. Make sure everyone is satisfied. Looking forward to your next visit!

Response from Property: Hi! Hello, dear guest: Xiaoya is extremely happy and excited to receive such a high evaluation from you! Doing everything to the best of your ability is what Xiaoya has always been pursuing. We just want to leave the warmest, safest and most comfortable service to every guest. Chaya Hotel also provides free tea area and high-quality tea to every guest. It's a good place for you to chat and reminisce with your friends. We also carefully prepare check-in gift bags and check-out gifts for you. The hotel also provides every guest with a free laundry room and laundry detergent, as well as various eye wipes, iodophor cotton swabs, reading glasses for elderly friends, and summer drinks to relieve the heat. Small snacks. Everything you need. Looking forward to seeing you next time!

Response from Property: Dear guest: Thank you for your feedback. We sincerely apologize for your poor experience. We will continue to work hard to provide you with high-quality services and look forward to your understanding and support. Xiaoya has taken your evaluation seriously, and we will actively correct and make adjustments to the problems you have reported. I hope you will have a comfortable and warm feeling during your next stay!

Response from Property: Dear guest, hello! First of all, Xiaoya thanks you very much for your stay. Seeing your heartfelt comments, Xiaoya is also very ashamed~~~ Xiaoya can answer your comments one by one. 1. I saw that the room you said is not It's warm. Xiaoya is also very sorry. Because you booked an audio-visual room (shady side), the temperature is generally a little lower than the room on the sunny side. You can set the maximum temperature of the air conditioner and adjust the wind power to the maximum. (Warm reminder that if you still feel cold, please contact the front desk in time, we can provide you with spare quilts and electric heaters, etc.) There is also the sound of the machine, Xiaoya cannot argue with it, because the sound of the machine does not come from the hotel, it belongs to the property, so I am sorry. Didn't give you a good rest. Secondly, regarding your statement that an uncle changed your room for you, Xiaoya would like to clarify that this was the night shift security guard of the hotel. Please do not distort the facts and slander Xiaoya in this way. From the moment you mentioned the uncle to the end A series of situations are all untrue. After reading your review, the hotel manager learned about the situation with the staff on duty that day based on the situation you described, and also checked the surveillance video of the guest room. The fact is not as bad as you said, right? ~Xiaoya just wants to open the door and do business. I never expected you to be so slanderous. As a service staff, the surveillance screen shows that a security guard did not have any dissatisfaction with you or pull the room card. Because there is a voice control in the surveillance, you are not present. The mentioned bad attitude, poor service, etc., because you asked to change rooms, the security guard took you to the new room to check whether you could accept the new room, and at the same time, you asked whether you could put your luggage and items in the original room. Please check out on the same day and pick it up again. The chef and the front desk will reply that you are staying for one guest only and cannot meet your request. I just hope you understand Xiaoya's difficulty and don't mislead others. Please speak with the facts. Surveillance videos can be uploaded to the platform for viewing! Finally, I wish you a happy life!

Response from Property: We are in love when we meet, we are warmly together, we are grateful for meeting you, and we are grateful for your choice. We are very sorry that this stay did not meet your expectations, and we will continue to improve. Regarding the several issues you mentioned, we have listened to your suggestions and are in the process of further rectification...As for the cooling issues of the air conditioner, windows and hygiene issues, please explain to you; because the hotel has central air conditioning, all rooms in the entire hotel The air-conditioning temperature is uniform, and the room you are staying in is a large bed room (sunny side) with large floor-to-ceiling windows on the first floor, and it is a hot weather of 37℃ in Taiyuan for nearly a week, so the room temperature may be higher, because the weather continues to be hot. Engineers have been arranged to lower the temperature. It is not that the air conditioner is not cooling, it may be different from what you expected. Xiaoya would like to sincerely apologize to you for the window privacy issue. Our room is equipped with both blackout and gauze curtains (pure white). Curtains (Xiaoya reminds you to close the gauze curtains~), if the two curtains are not closed, you will definitely be able to see whatever you are doing in the room. 🙂 Also, Xiaoya is very sorry for the room hygiene issues you raised. We are very sorry that we were unable to contact you in time during the cleaning period of your extended stay to see if you still need the meals on the table in your room, so we decided to keep them for you on our own initiative. Finally, thank you for your valuable opinions. We will continue to work hard to create a warm and comfortable living environment for our guests, find deficiencies in the details, maintain the good aspects, improve the deficiencies, and strive to provide better services!