MatthewSE
March 4, 2024
We sadly had a terrible experience with this hotel, which was meant to be the last and best stop as part of our recent trip to Thailand in Feburary. We found out about their recent refurbishment on our arrival, and it soon become apparent that this was rushed and sub-standard, with the hotel additionally not really seeming to be bothered about the impact on its guests. Not long after arriving in the hotel, we discovered that the room's newly-fitted bath in our room was not draining from the plughole, and instead was leaking water out of the bottom in all directions. We asked to move rooms, and were moved to the one other available room. In this room, we couldn't even turn out the lights to go to sleep, as the wiring had been done incorrectly. As a result our first night here was spent sat on the bed until 11:30pm, waiting in the dark for an electrician to fix the wiring problem. Not the nicest start to a £300+ per night hotel, so we asked to speak to the manager in the morning. The next day, there was no apology for the issues, no real acknowledgment of the issues beyond "can we get in your room to fix the lights please?". They eventually did a quick-fix where one button could operate the lights on/off for the entire apartment, rendering their new fancy lighting system absolutely useless. Elsewhere it was also apparent that building within the resort wasn't finished, and there was no real beach space (which we should have spotted previously, to be fair). The experience of the first night and day left enough of a bad taste for us to cancel the booking and move down the road to the best hotel I've ever been to, for the same amount of money. I'm so glad we did that, as it would have felt like being robbed at this place. I would strongly not recommend Casa de La Flora. Even if they sort out their refurb issues, there are much, much better places near by for similar money.