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June 3, 2024
I'm not much of a review writer, but I have to say something about my stay at Embassy Suites USF because it was such a terrible experience. For me the decision to speak out was made as I overheard another guest having a very similar experience with Mina, who may be the most rude and snotty person I've ever interacted with at a hotel So let's talk about this hotel. There are a few things that you expect when you give your money to a hotel in exchange for a nights stay. A clean room, a comfortable place to sleep, and the ability to clean yourself the next day before the day begins. You'll have none of that at this hotel. As we rolled our bags into the room we noticed trash on the floor, tags and plastic from something the previous guest purchased most likely. Looking past that we assumed it was an oversight and went about our business, until I needed a tissue and found hair when I pulled one out of the tissue box that didn't belong to either of us. It also took a while to find a wall plug that worked, several of them didn't. The latch on the bathroom door was also on backwards so if you bumped the door it opened. It was late though, and we decided none of this was worth mentioning until checkout - so we ignored it and went to sleep .. on pillows that were as comfortable as a couple of napkins. We wanted to put out a do not disturb sign, but we didn't have one of those either. Other rooms did, just not ours. There was some sort of event happening with a lot of kids staying at the hotel who were very loud and very unsupervised, but it's a hotel and I suppose that was to be expected. Just don't use the bathroom on the first floor, the kids loaded all the toilets with toilet paper and the hotel just left it that way into the next morning. Speaking of the next morning, we were up early and planned to be ready to go before breakfast opened at 7. I got in the shower and noticed that the conditioner bottle was completely empty, literally nothing came out of it. I finished up and went to the front desk to see about getting small bottles of conditioner where I met Mina who was very short with me while informing me that they don't have bottles at the front desk and that she would need to open a ticket. I mentioned to her that we needed to leave and she got snottier and told me there was nothing else that she could do. At that point it was 7am so we went to eat. 8am came, and then 9am and we couldn't wait any longer to finish getting ready and leave. Still no conditioner, which is kind of a basic thing to for a hotel to provide when you have paid money for access to a shower. I started loading the car while my wife showered without it and as I passed through the lobby I met another guest who was in the process of letting Mina know that the hotel would be receiving a bad review for her rude interaction and I took a moment to confirm that I had a similar experience and would be doing the same thing. That was the moment that I decided to w