Jacqueline
February 27, 2024
To: Management@the Fairfield/Marriott, Janie
Mckenzie, and Sierra (Desk Clerks)
I resided at the Fairfield Inn Marriott Hotel from February 14-21, 2024. I must say that I was very pleased with the outstanding Service I receive from Janie, Sierra, and Mckenzie. reason for my trip was death in my family. Upon my arrival, Check in time was 3:00 p.m., and my flight arrived early. When I arrived at the hotel at 12:00, Sierra told me that my room was not ready, apologized, something she did not have to do because of early check-in. She provided my husband and I with free drinks, condiments, as well as an apology for the inconvenience. I have stayed at the Hilton, Embassy, and Hampton as well as other hotels doing my travel. In this day and age, top of the line service was never as good as the Desk Clerks at this Hotel. They represent the face of the Fairfield Inn/Marriott very well. For instance, the night stand lamp had a short, causing my room to black out, and they immediately change my room, apologize for the inconvenience, and provided me with another room. anie, one of the Desk clerks showed Kindness, compassion, care, and concern, something that I most needed due to the passing of my brother. If you want excellent service, a beautiful environment for your stay, as well as place where you will feel at home, this is where you want to be during out of town visits. Look no further because you will find that this staff, as well as services provided at this hotel is ou