Guest User
November 12, 2021
We arrive with the reservation made and paid, the owners are very rude and shouting all the time and tell us that the reservation does not exist and that we have to pay €45, we tell them no, it has already been paid and they tell us that the internet does not work for them and that They can't see the reservation, we show the voucher and they keep saying no, we have to pay and they throw us out of the place with bad words and insults, now we are waiting for a solution from Logitravel but without a doubt we will not sleep in this hotel, we come from Palermo passing through through trapani, agrigento and catania, we have taormina left and we have arrived in palermo, we have been to several hotels without any type of problem here in taormina with problems just getting there, we hope that logitravel will grant us another hotel or a refund of the money, without a doubt it will not I recommend this hotel to no one, a shame of mother and son owners arguing all the time, insulting each other all the time.
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