It was a very bad stay, but I think Ctrip also has some responsibility.
(1) When I booked, Ctrip showed the price was over $100, but when I checked in, I was only charged $95. Because the difference was not that big, I didn’t care.
(2) The sockets in the first room I was given were Japanese standard, not the European standard of Uzbekistan, which was very outrageous. My phone and computer couldn’t charge, so I asked the front desk for an adapter. The reply was: No, I had to buy one myself. Now it was early in the morning and the shops were closed, so I had to buy one tomorrow. They had no other solution.
(3) After a strong statement, the front desk changed the room to a new one. The facilities in the room were exactly the same as the first room, except that the sockets were European standard of Uzbekistan.
(4) I questioned the front desk’s initial feedback that they were “powerless”, when they clearly had a solution. The front desk “grieved” and said that the price of the second room was higher.
I don’t understand why the room with European standard sockets is more expensive than the room with Japanese standard sockets. But when Ctrip “sold” this hotel to me again, it was obvious that they didn’t know enough about the product. It is also possible that the room I booked for more than 100 US dollars was a room with European standard plugs, but Ctrip did not communicate well with the hotel, and the hotel gave me a room with Japanese standard plugs.
I arrived in Tashkent in the early morning. I spent two hours on this matter, and I was tired and hungry.
In summary, there are two strange things about this hotel: First, different room prices have different plugs. Second, each room has two bottles of bottled water per day, and you have to pay for more.
Original TextTranslation provided by Google