I wasn't expecting too much given the price of the hostel and the fact it is primarily a base for backpackers. That said I was really surprised at how helpful the staff were, particularly Linda (I think?), who hung around to make sure I could check in when I arrived late the first night. Also sorted me a room to myself for the second night on request and was really friendly and polite. Top marks, you are awesome! The place could probably do with some renovations and the music isn't ideal but at about $45-$50 a night I wasn't expecting too much. A couple of nights is about the max I would stay but if you're in Taupo on a budget and need somewhere to crash then this would do the trick.