Guest User
June 14, 2024
What a beautiful property this is..... I've written a lot but the executive summary: beautiful rooms, ideal location, terrific food, and a responsive staff with a level of service MANY notches above the norm in Tbilisi! We were very impressed by all the little details that added up to a wonderful experience: from the use of impeccably hand joined wood panels throughout the hotel, extremely high-quality bed linens, incredibly comfortable mattress, sound insulation, and even a very extensive "pillow menu" that included a memory foam that felt just like home. The elevators are very efficient and fast (wish this was a requirement in ALL hotels) and the soft lighting that magically brightens along the path to our room was a wonderful touch - made me smile every time. Breakfast is at the top of the hotel with amazing views, and a really extensive, well presented, and - most importantly - delicious breakfast buffet. Our experiences for tea in the lobby, room service (wow, what a burger!) and lunch at the asian fusion restaurant were delicious. Our stay was long enough to really experience the hotel. Initially meant to be seven days, we extended to ten. The staff went out of their way to ensure that we could stay in the same room for the entire stay despite being heavily booked. Definitely the staff is the heartbeat of the hotel, especially notable in a country not well known for enthusiastic customer service (yes, well aware that as Americans we may tilt too far towards the enthusiastic). Big shout outs to both manager Mariam and concierge Mariam. A room issue on day 3 was addressed quickly and above expectation by manager Mariam, moving us to an equivalent deluxe king that they rushed to get ready for us while really listening and addressing our concern - A+ for response. Concierge Mariam knows Tbilisi and hooked us up with terrific restaurants, tours and even a haircut. The location of the hotel is perfect. From the views across the river or to the beautiful park across the street, everything feels special. Close walk to SO much or taxis are readily available through the local BOLT app. The hotel just feels 'right sized' also. Not a small boutique that misses any of the amenities, not too large that it loses the intimacy. AND, the spa facilities and gym are really well equipped (big surprise) and the pool is simply stunning. It's been 7 years since I've felt compelled to write a hotel review here. All I can say, it seems that I will need to come back to Tbilisi at least once a year or so and I will gladly stay here again and again.