History Hotel Tbilisi

They canceled the confirmed reservation with payment on the spot, they didn’t even warn and put it before the fact. I chose a hotel for my mother and her friend. Mom is aged and it was planned to check into this hotel after 12 hours of a difficult road. From the very beginning, things did not go as expected, based on good reviews and ratings. At first, I talked with the hotel manager for three days. I tried to find out if it is possible to pay in dollars upon arrival. And if so, what will be the course. On the third day, finally got this information. In the evening, already on the day of the check-in, the manager writes and asks if everything is in order and when it is tentative to wait for the guests. I said that everything is in order and they will arrive soon. When my mother arrived at the hotel, she was told that her reservation had been canceled, allegedly because the card was not valid. First, we booked a room with payment on the spot. Such tariffs are almost always more expensive than standard ones and for a reason. Secondly, the card is valid and we have already paid for much more expensive reservations with it. In any case, if the hotel has chosen this payment method, it understands the risks.

We booked this hotel through ***********. I chose a hotel for my mother and her friend. Mom is aged and it was planned to check into this hotel after 12 hours of a difficult road. From the very beginning, things did not go as expected, based on good reviews and ratings. At first, I talked with the hotel manager for three days. I wrote both through booking and messenger. I tried to find out if it is possible to pay in dollars upon arrival. And if so, what will be the course. On the third day, finally got this information. In the evening, already on the day of the check-in, the manager writes and asks if everything is in order and when it is tentative to wait for the guests. I said that everything is in order and they will arrive soon. When my mother arrived at the hotel, she was told that her reservation had been canceled, allegedly because the card was not valid. First, we booked a room with payment on the spot. Such tariffs are almost always more expensive than standard ones and for a reason. Secondly, the card is valid and we have already paid for much more expensive reservations with it. In any case, if the hotel has chosen this payment method, it understands the risks. Moreover, we had a tariff with a penalty for cancellation by the client, which the booking would certainly have collected. After a long clarification what and how mom was offered a nearby hotel and promised a discount. The first room the hotel managers wanted to give was one bed and in very poor condition. I had to enter into discussions again, after which they gave a better number. But this room was more expensive than the one originally booked. And again I had to enter into dialogues with managers, after which they gave the promised discount. In the end, the issue was resolved. They gave an adequate replacement in the same location and even a more budget option. But through the hassle and dialogues, initially no one was going to solve the existing problem and fulfill their obligations. This is clearly not what you expect from such a hospitable country and people. Especially when an aged person arrives after 12 hours of travel. Very unpleasantly surprised and can not recommend this hotel after such a negative experience.

We were offered a room in this hotel instead of a room in the Ethnograph hotel from the same chain. As a result, I really liked the hotel: clean, beautiful, located close to the center, but around the hotel it is quiet and calm, there are no crowds of tourists and noisy bars. We met with the wonderful director of the hotel - Ksenia, who shared a list of sights and interesting places, gave cards for travel. The staff helped to solve all our problems and make a reservation. Breakfast is modest, but it was quite enough) Impressions from the stay were the best!