Guest User
October 31, 2023
Within a month, we booked and paid for three rooms for three families for five days! Because We came from different countries, the check-in time was different, one family had a baby, they warned us about everything in advance. Eventually! The first family was accommodated in the wrong room that was paid for, they were moved on the second day, i.e. In the morning we were evicted from one, but they waited until the evening of the next day to move into another room. The second family arrived later and were put into a room after the first, without even cleaning the room!!! The third with the baby was forced to walk from 12.00 until the evening, waiting for the room to be cleaned. At five in the evening they brought their suitcases into the room themselves, because... the child was tired, it was necessary to wash him, etc. Before that, we went to the nearest cafe to wash him. For four days there was periodically no water, one day there was no electricity, and in one family’s room there was never hot water! No one warned about this or even apologized for it! We decided to check out a day earlier and move to another place, because... Tired of the inconvenience and sounds of constant repairs. Because of the noise of the drill, the child was pushed in a stroller through the streets so that he could sleep. When we were warned two days before departure that we would be leaving early due to problems at the hotel, we were categorically refused a refund for the three rooms we had paid for per day. Despite the fact that the hotel is geographically conveniently located and the rooms are relatively not bad, but due to what we had to go through, I definitely DO NOT RECOMMEND!!!
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