Ananya G
September 3, 2024
We had the most wonderful experience staying here at the JW Marriott Walnut Grove. The purpose of our stay was to celebrate my mother’s birthday. The staff were extremely warm and accommodating. We were first greeted by Diwan, the lovely doorman. Nikhil helped us with our check in and informed us about all that was going on at the resort. He also acknowledged my Gold Elite status. Riya from guest relations was my point of contact and she was so lovely that she and Arshdeep helped set up our room for my mum’s birthday celebrations. My mum was quite delighted seeing the lovely decor, the balloons, and the cake (which looked absolutely unreal by the way). Shimul and Nishta from the F&B team were very helpful in setting up our meals. My dad also treated my mum to a Spa at the hotel itself and as per her, it was the best spa experience she’d had so far. So I’d also like to thank Asha and her team for accommodating us. Shailendra, Abhishek and Ketan from Housekeeping kept leaving us such lovely little surprises on our beds for the entirety of our stay and even did a turndown service which is always welcome. So, for the hotel management team, I’d say to keep up with this set of staff and one will never be disappointed. We had our meals mostly in the hotel too, and experienced the JW Cafe, the Trout Grill Bar and Lounge and Wisteria Deck. The food was delicious and the F&B staff were warm and courteous. All in all, the staff and the level of service here at the JW Marriott Walnut Grove made our experience and stay here great. I am a Gold Elite member at the Marriott Bonvoy so I always like to chose to stay at a Marriott property. And my experience here only makes me more confident of the fact that this is really the best chain in the world.