Hotel KRC Palace

I booked this hotel through Agoda and was on my way to Tezpur. Thank GOD for no specific reason i just called up the hotel to confirm.my reservation however to my utter shock and horror i was told that the hotel has been sold out. I couldn't believe as to how casually the guy with the least customer handling skills says that they have been sold out since last 2 days. I told him repeatedly that the room was displayed available in Agoda and my booking has been confirmed and payment deducted from my account, but alas he seemed to care less and almost was in a hurry to hung up the call. Not even once did he apologize and instead asked.me how can I say that they have a room. I reminded him that they haven't closed the booking in Agoda and hence it was shown available and booking confirmed. I urge the owners to replace that executive with someone who has the basic ***ners to speak to hotel guest. I had to call up Agoda and they confirmed that the hotel didn't close the reservation and that is why the the room was shown available and booking confirmed after payment. Infact the pathetic guy was trying to blame Agoda as to how they can give booking. He perhaps is ignorant and dumb to understand that any 3rd party agency will display rooms available till they close the booking when it's full This is one my worst experience and i urge everyone to confirm with this hotel after making a reservation. If I wouldn't have called i would have been left high and dry in the streets of tezpur without a room to stay.

Saggy mattresses, leaking taps & sloppy service is what defines this place. The lowest of service standards were demostrated to us when we ordered Parantha at 7AM, were served Idli instead at 7:35AM, told the Parantha is packed and on its way, but not delivered even until 8AM. We finally checked out without breakfast after waiting for a good 1 hour.

Our stay was brief (01 night only) as we were travelling to ****** Region of *****************....but decision to have a night stay at KRC Palace in Tezpur happens to be one of the best decision taken during this trip.... We reached late in the evening but was greeted and welcomed by a smiling faces which made us all relaxed... Neetu jee and Sanjay jee were very good and corresponded very well during the time of the process of advance booking and also made all the arrangements upto perfection. KRC Palace, i must say is the Finest in Tezpur...

Room booked by travel agency, ITS. Will never go through ITS, again. They need to check out hotels post-COVID, before sending customers. This hotel has a big secret: They have a major construction project going on in the middle of the hotel. 6am-after midnight/7 days a week. Staff has to yell at each other to be heard in the hallways. Sound echoing up and down the hallways and stairs. Anyone complaining, is chastised for not being understanding and willing to give up on any chance of getting a day or nights sleep.