Hawaii Island Resort

Beautiful property and very peaceful stay.

Hawaii Island Resort and the owner Kelly Rene are not to be trusted. She took $ 896.52 from me and did not honor her commitment. I was supposed to stay at Hawaii Island Resort 12/28/23-1/1/24 but due to illness I couldn't make it. I called her before the cancellation period was coming up so I could cancel and get a refund. She said she would call me back but did not. When I called her again, she said it is too late and she will not refund me and that in exchange, when I decide to travel there in the future, I should call her and she would provide me with the accommodations if she had availability. I made plans to go 3/7/24- 3/11/24 and called as she has instructed. At first, she said I never paid for the rental in December and that she has to check her records. I emailed her the confirmation of the credit card transaction in the amount of $ 896.52 and called her 4 times. She would not return my calls. I took a picture of her website on 3/7/2024 which showed she had room available and had even lowered her price ( lower than what I had paid for), but still would not respond to me. Unfortunately, Hawaii Island Resort and Kelly Rene are not to be trusted. In order to make future travelers aware, I also filed a complaint against this business with BBB.

Rooms are large and super clean! Working dogs Zeus, an Aerdale and Estana keep your stay fun with their joyful antics and the grounds clear of any other animals for the campers! Kelly and Alex answer any questions and actually took me and another guest on a tour of the wet side of the Island all the way to the top of the Island.🏝️ Super informative and couldn’t have been any kinder! Had a great cross section of visitors from all parts of the world from the campers to the house guests. I couldn’t have felt more welcome and comfortable! Would definitely recommend!

No a/c. Owner a bit rude.

The owner Kelly was very friendly and helpful to give us advice about local activities. The room is clean and spacious, and offers free good coffee and tea. We had a very good time here!

The property host, Kelly, was wonderful and informative. The owners dogs were friendly and my kids loved them. The pool was awesome and had an old-school-style slide! The property was beautiful.

Great get-a-way from crowded locations around Kona. It was a little hard to find, best to use street address: 94- 6263 Kamaoa Rd for directions. We found several dining options after 4pm, but be warned, restaurants may close early if not busy.

Very nice, clean, organized, professional