Hilton Grand Vacations Club Ocean Tower Waikoloa Village

I recently stayed at the Hilton and unfortunately, my experience was less than satisfactory. Location: The hotel's location is far from ideal for those looking to explore local shopping and dining options. It is situated quite a distance away from any major shops or restaurants, which made it inconvenient to access basic amenities and enjoy the local cuisine. Check-In and Reception: The front desk service left much to be desired. The staff did not provide any advice or recommendations regarding nearby shopping or dining options, which added to the frustration of the hotel's remote location. Parking: The car parking situation was also inconvenient. The parking area is located far from the rooms, making it a hassle to transport luggage and belongings, especially after a long day of travel. Room: The room itself was spacious but had several issues. It was not bright enough, creating a somewhat gloomy a**osphere. The bathroom was small and the exhaust fan barely functioned, leading to poor ventilation. The carpet in the room was old and dusty, and to make matters worse, I encountered cockroaches running around the room, which was a significant hygiene concern. Dining and Amenities: The dining options and amenities at the hotel were just okay. However, the pool, which is often a highlight for hotel guests, was located far from the rooms, making it inconvenient to enjoy. Overall, my stay at the Hilton was disappointing due to its remote location, unhelpful front desk service, inconvenient parking, and several room issues including poor lighting, small bathroom, dusty carpet, and pest problems. While the dining and amenities were passable, the overall experience was not up to the standard I expected from a Hilton hotel.

Wish I read reviews before going. This was probably the worst hotel stay I have had. We were told it was a room for 4 adults. There were two very tiny double beds and we were told they don't even have rooms with queen sized beds. Moved to a room with a King sized bed and fold out sofa. Sofa bed squeaked with every movement and there was a spot on the wall where it looked like someone squished a huge bug. It was .46 miles from our door to the front lobby. Add another long walk to get to the car. Parking is $48 a night. The tram was infrequent and one rattled so loudly a mother had to cover their child's ears! You have to tack another 30 minutes on any trip to plan in order to get from your room to the car. Our toilet clogged up at 3:00 am. They did send someone within 30 minutes to fix it (this happened twice during our stay). The irritating thing was someone called us at 5:00 am to see if it was fixed. We had just gotten back to sleep! I gave it a two star rather than a one star as the staff was very nice other than needlessly waking us up.

It felt clean, cozy and comfortable.

Food was good. Took one hour to get checked in. Tram was broken and no one was told so we sat waiting for about 20 minutes. Also parking is on the whole other side of the property. Would go somewhere else in the future.

Beautiful resort which starts to show its age when you look closer. Be ready to walk a lot if you are not patient enough for their free (inside the resort) transportation options. We love to watch the humpback whales. Expect overpriced restaurants inside the resort. Sadly not much of good public transportation options outside of the resort.

Great place for family - wish didn’t have to pay for parking !

The beds were a bit hard but I was really disappointed that the maids did’t fill the lotion container or leave me more tea after I drank the first 2. Also they took the towels and floor mat and didn’t leave a new floor mat for the shower . Thank you