Walking into the hotel lobby of the Fairmont Orchid, was like walking on to a movie set. It was absolutely beautiful. From the first day the entire staff was so attentive and made sure we were all comfortable. They were especially accommodating to my elderly parents with mobility issues. We stayed in the south tower, 1 ocean view and one garden view room. The rooms are large and very nice, comfortable beds and pillows. Nice bathrooms with the nicest complimentary lotion, shampoo and conditioner. My mom liked the lotion so much I bought her some from the Fairmont Store (online). The food in every restaurant that we ate in was incredible. There are 5 restaurants and a deli. The resort grounds are so beautiful with so many types of birds and flowers we have never seen before. Can't say enough about the service throughout the resort, from the front desk to the valet parking staff, to the servers, and housekeeping. Special thanks to Mgr Eden Haber. She was so caring and considerate and went above and beyond when a couple things went awry, she made them right with little gifts, and followed up with us to make sure we were ok. Another person we'd like to thank is Shannel the concierge. She helped us to arrange a spectacular helicopter ride, as well as answering my 100 questions, before we even got there. My only complaint is that we weren't able to stay longer.