Jut returned from staying at the Palms. Many more cons than pros. This is far from a 5 star luxury resort! The Pros: The property beautiful with easy access to the beach. We stayed in a 1 bedroom oceanfront suite which was a bit dated but still nice. Spacious and clean rooms. The restaurant Parallel 23 was amazing and one of our favs. The spa is perfect for a little relaxation and an amazing massage from Ayu The cons: The service is absolutely terrible! The staff, especially the ones working the pool grounds, pool restaurant and beach were unwelcoming and rude. From the first day were arrived, we were made to feel unwelcome and an inconvenience. In the 4 nights we were there, we had 1 person come by 1 time to ask us if we want to order a drink at the pool! I asked for a couple towels at the pool only to have the pool staff point to where the towels are and tell me I can “just go grab them yourself” then roll his eyes and turn his back on me and continue with his conversation. There is no service at the pool or beach so expect to walk to the bar to order drinks and food because no one is coming to take your order. Each time we wanted a drink, we had to walk to the bar to order, only to be made to feel like we were a burden. We would get eye rolls and passed off to the next server until someone would let out a sigh and say “what do you want?”. It was such a yucky feeling to feel so uncomfortable on vacation. The guys working the beach dont even look up to acknowledge you. The sign says something like "pool access for guest only" but there is no way they have any idea who is a guest and who isnt because they dont look up from their phones. By the 2nd day, we knew we needed to get our own towels, set up our own chairs, go to the bar to get our drinks and order lunch, then back to pick up our lunch order to take back to our pool chairs, because otherwise no one else was going to do it (and no one would come by to clean the plates). By the way, Im fine doing all of this for myself but I do expect a certain level of kindness, friendliness and professionalism....and maybe a little smile every once in awhile. To charge $1500/night (not including tax or service), excellent service is a must! Honestly I have never felt so uncomfortable and unwelcomed on vacation as I did on this trip at the Palms. I’m so sad for this experience because I spent months planning this trip, knowing that we will likely not have the opportunity to come back anytime soon. Very disappointed. Definitely do not recommend The Palms