Alexandra Resort - All Inclusive

The restaurant options were limited. Although they list several different restaurants on their site, be aware that the same location houses a different restaurant depending on the night. At most, you have 2-3 options for dinner and the same day reservation booking system limits your choices. Wine by the glass options were very limited. The beach bar also ran out of vodka on a Sunday and they had customers go to another bar for vodka drinks, rather than restocking. That’s poor customer service. We stayed for 3 nights and I can’t imagine staying for a week and eating all meals onsite. Room was clean and the bed was comfortable. The sand on the beach wasn’t nearly as nice as it was further east on Grace Bay. It had debris in it and I stepped on 2 thistles that were painful. Beach chair cushions could definitely use a refresh. The staff overall were friendly.

We stayed at the Alexandra resort from 4/27/2024-5/3/2024. The following employee's made it a pleasent experience were very happy and helpful (work very hard) and a pleasure to be around: Gloria Rose Steven Derilien Forty Arnold Marjorie Monge Ensley Cherline Garnel

This resort was one to remember. A big thanks to all the staff especially to entertainment, Kimron,Romain, razor,barbi and dj ding. The beach was like none I've ever seen and the food was on point every time we eat. I just loved it all..........

Overall there is a lot of disorganisation at this hotel. When I checked in to what should have been a 2 bedroom/2 bathroom oceanfront room, I was sent to a one bedroom and offered a $200 spa credit. My roommate arrived after me and they expected her to sleep on the sofa or a cot in the living room. After complaining, they agreed to move her to another room on the other side of the resort before finally agreeing at dinner to put us in the 2 bed/2 bath which we paid for. We paid more than $7,000 for 4 nights and this is inexcusable. We were there to celebrate a special occasion and they were rude and not accommodating for a dinner booked way in advance for 16 people. The host had a confirmation for the dinner that all guests would sit together and I’ve never experienced such rude behavior from the manager of a restaurant that basically said too bad and placed us at separate tables. They couldn’t get the orders right and the person sitting next to me never received his meal. This meant that the family had to book an off site restaurant for the following night so that we could celebrate and sit at the same table. This is a ridiculous expense when you are paying for an all inclusive holiday. To compensate guests, they offered a $50 gift certificate (per room) to the gift shop that no one could actually use. We went as a group and weren’t surprised that there was no way that the resort would honor this. Honestly the T-shirts cost more than $50 so we would have been helping them out because I never actually saw anyone shop there anyway. It’s next to the cafeteria and only open random hours. Priscilla made a lot of empty promises and they should compensate the family that planned and were ultimately let down. This is just not a great resort. The spa - a generous description of an office space with one worker has less to offer than an airport “spa.” There’s no sauna, jacuzzi or spa amenities. They didn’t have hot stones for the advertised hot stone massage and couldn’t even do a manicure or pedicure. For this you would need to take a shuttle to their sister property. They advertise a large spa menu in every elevator but don’t offer the advertised services. There aren’t a lot of food options and the best food is served from a food truck. I’ve never eaten at a food truck at an all inclusive and it might have been ok if they had good food at the restaurants. There are just a lot of little things that were off. There is one pool which is ok but the overall experience was underwhelming. There aren’t food options and you can only book a reservation at a specialty restaurant the day that you would like to attend. I could not find the restaurants because they have the same restaurant operating as two restaurants (Fish Deck and Sushi restaurant) both in the same place with a limited number of tables. The quality of the food was also not the best and the best meal I had was on a plastic tray on the beach. We were able to still have a great time because of the occas

The service was amazing. Everyone went over and beyond to ensure we had an amazing time.special shout out to kimron, letis, razor, Dj ding, barbi and the kids club agent. A sure return

This was our first trip to Turks and Caicos. The convenience of being on the beach can’t be overstated!! The room was very clean and spacious. The food options were amazing and the free shuttle to Blue Haven, the sister property, was amazing. The staff was all very friendly. The pool was clean and the pool bar was so nice. We are absolutely going back to Alexandra Resort.

Lettuce & Rhazzor and the band! Truly amazing really got us in to having fun!! So nice & friendly! Love this whole place - we will come back - food & service is excellent!! Seriously everything has bee. Wonderful!!! We will be coming back! Very accommodating on so many things!!!

Great pool, food was good. We never waited for any meals ever at any restaurant. Rasheed is a rock star waiter. Totally on point. Blue Haven is breathtaking. Definitely make the short bus ride to see it. Second day our A/C failed, so they sent a crew to move us down the hall. The new room had no hot water, but they fixed it quickly. Then the door lock battery died, so we were locked out. The night table lamp had shattered at some point and was glued together. Even with all this drama, I'd go back again. The staff took care of everything as quickly as humanly possible and every one was cheery and polite. Nice relaxed atmosphere. I liked it a lot.

The workers are all very friendly and nice, rooms are clean and beds are comfortable, pool and beach is beautiful! Food is very good!