Atour Hotel

酒店位置非常優越，緊鄰地鐵公交車站，南開天津大學毗鄰，周圍京東大超市、天津特色美食比比皆是。晚上出差到店，前台貼心的一杯茶，酒店的明亮的燈光瞬間温暖了心。

Based on the principle of objectivity and fairness, I would like to make an evaluation of the Atour Hotel in Anshan West Road last night: 1. Because I arrived late (about 22:30), I communicated with the front desk about the parking location (the ground parking lot next to the hotel is not the hotel's cooperative parking lot, but the underground shopping mall 50 meters away). The girl at the front desk took the initiative to go outside the hotel (my car was parked at the door of the hotel) to guide me, and I quickly found the parking location, which should be praised. 2. After arriving in the room, I was about to take the remote control from the bedside table, and found a short hair (visually estimated to be a man's hair) on the bed sheet between the pillow and the bedside table. I wanted to pick it up, but when I got closer, I found that there were some debris on the bed sheet (should be the stratum corneum of the skin). I checked again and found that there were long, curly women's hair on the quilt cover (the hair was a little yellow). I immediately became suspicious. Looking at the other bed (the twin room I booked), it was obviously caused by the original guest not changing the bedding after checking out. So I quickly contacted the front desk. 3. A few minutes later, another front desk staff member came to the room, took a few photos of the hair, pulled back the quilt and showed us the bed sheets and quilt covers that the original guest had slept on. He acknowledged the fact that the housekeeping depar**ent had not changed the bed sheets and quilt covers, and explained that there were only three staff members cleaning the rooms in the hotel, so they were too busy. Now (about 22:55) the housekeeping depar**ent had all gone off work, and the room was full today, so they could not change the room. They could only change a set of bedding for us. We said okay, let’s change it. 4. The front desk staff went back and forth to find the sheets for about 10 minutes, and my wife also helped to change them. During the change, I asked the housekeeping depar**ent if there was anyone on duty. At this time, they replied that the housekeeping manager was sleeping. We felt that this was a mistake made by the housekeeping depar**ent and that the housekeeping depar**ent should handle the change. The front desk said to contact her. After a few minutes, a lady in casual clothes (see the picture later) came to the room. Without a word of apology or any communication, she began to change the quilt cover in silence. The housekeeping manager was indeed more professional than us and the front desk in changing the sheets and quilt covers. When she came, the efficiency increased several times. It was already 23:15 at this time. We were very exhausted. I calmly asked the housekeeping manager Sister Hu (or Sister Wu, as the front desk called her). I said that Atour is a professional hotel management company, and is very professional and serious in the training and management of employees and managers. This situation should not happen. Before check-in, a supervisor or manager should check the room. Only qualified rooms can be considered qualified rooms if they meet the standards in terms of hygiene and cleanliness. Only qualified rooms can allow guests to check in with confidence. Didn’t you do the corresponding inspection? Sister Hu remained silent. This is the situation. When writing this, I suddenly thought of an example. When a cockroach is found in a room, there should be many cockroaches in the room. Similarly, when the service and hygiene of a hotel room are like this... I will upload pictures. Pictures 1 and 2 show the room manager changing the bed sheets and quilt covers in the room at around 23:15 on May 18, 2024. Pictures 3 and 4 show a corner of the room (I guess the edge of the curtain cannot be attached to the wall, resulting in light leakage, so the traditional and effective solution is adopted). Picture 5 is the view outside the hotel (Tianjin at 7:00 in the morning, the view is not bad)

房間不大，淋浴間太小了，開門都很費勁，稍微胖一點都進不去門。早餐一般。有幾次上下電梯遇到保潔員拉着裝滿床單的車，電梯瞬間就滿了，體驗不好。

酒店位置很好 旁邊就是商場 可以免費停車 前台小姐姐服務態度都特別好 還給我們贈送了早餐 如果房間能再大一點就更完美了

The room is relatively clean, except for a little odor when turning on the air conditioner when you first enter the room; The equipment is complete, but the TV projection in the room is quite unstable (originally 610, then 1015), and the smart assistant cannot control the air conditioner (at 610), and cannot operate the bed curtain (at 1015) The service needs to be improved. The first point is that the clothes in the dryer were dried and sent to the room after leaving a note, but they were taken out of the dryer after returning. The second point is that after going out, the door handle is hung with cleaning, but the garbage in the room was not handled after returning. However, the service lady has a very good attitude, which is very satisfactory (whether it is day or night shift) The porridge for supper at night is good, and the variety of breakfast is not small.

非常好，服務好 乾淨

前台真的很負責，出來進去見到就到招呼，真正做到賓至如歸了！下次還選擇這家亞朵！

前台有一個短髮女的板着個臉 又不欠她錢，態度惡劣