Somerset Olympic Tower Tianjin

Somerset Olympic Tower Tianjin Reviews

Somerset Olympic Tower Tianjin

No. 126 Chengdu Avenue, Tianjin, ChinaView Hotel Details
Somerset Olympic Tower Tianjin
Somerset Olympic Tower TianjinSomerset Olympic Tower TianjinSomerset Olympic Tower Tianjin
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Somerset Olympic Tower Tianjin Guest Reviews

4.6/5
Very Good
247 review
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(247)
Positive reviews(243)
Reviews with photos/video(43)
Large rooms(33)
Convenient location(20)
Perfect for families(16)
Many amenities(15)
Awesome kitchen(8)
Friendly front desk staff(8)
Loved the view(7)
Great location(6)
Negative reviews(4)
Waiki Ali
Executive Two-bedroom Suite
Stayed in Aug 2023
Family
9 review
4.0/5
Very Good
Posted on Aug 27, 2023
The room was pretty tidy, clean and spacious. I booked the hotel just because the pool but using wasn’t that satisfactory. The pool is inside a private gym and there are lots of swimming coaches who don’t let you swim because they feel they are the owner of the place. The coaches are very rude as well. The pool is not a place you can’t relax and enjoy with your family for sure. The manager of the hotel had to come to try and solve the problem which it was already too late (we have argued with 2 of the coaches because they were being impolite and crossing the line with us). To apologies, the manager gave us a 200 yuan discount ticket we could use in one of the restaurant downstairs. Overall the hotel was good, just have in mind if you want to use the pool.
Response from Property: Dear Guest,Thank you for staying with us at Somerset Olympic Tower Tianjin and for taking the time to share your thoughts.Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory.We wish to assure you that your feedback has been shared with the gym and the staffs concerned, necessary guidance through training will be given to avoid a recurrence of this incident. Once again, thank you for your valuable feedback. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.
Michael & Nici Exploring China and Beyond
Deluxe One-bedroom Suite
Stayed in Mar 2023
Couples
60 review
5.0/5
Outstanding
Posted on Mar 5, 2023
We checked in at the "Somerset Olympic Tower", late Saturday night. This, as another branded hotel, disappointed us greatly, due to basic facilities not being available (we checked out). Upon arrival at the Somerset Olympic Tower, we were warmly received, by the front of house. Special thanks to "Avery", for her hospitality and for making us feel right at home, much appreciated. Note: Check in and check out, was effortless and prompt, the way it should be. Thank you. Our suite was exceptionally well equipped. A well layed out kitchen, with major (Fridge, Washing Machine) and minor appliances (Microwave) as well as cutlery and crockery. (Everything you need, for a long or short stay). The dining room had a table and chair set, suitable for family or friends. We enjoyed the lounge area as well, the sofa was comfortable and the area is well organised. There is an office area as well, should you require the use of a desk. The bedroom has a on suite bathroom, equiped with a bathtub / shower combination. We found the bed to be comfortable, with quality bedding on it. The suite has numerous windows, with clear city views. Breakfast (buffet) was excellent, with a great selection (Western and Chinese Style). The facilities are on international standard. Guests can enjoy a fully equiped professional gymnasium, and a heated swimming pool during their stay. Overall we were extremly satisfied with the service received, the facilities and the meals. We look forward to visiting the "Somerset Olympic Tower" often, and in the near future.
6/20
Response from Property: Dear guest,Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Somerset Olympic Tower Tianjin
Rob from Sydney
Premier Two-bedroom Suite
Stayed in May 2023
Friends
10 review
5.0/5
Outstanding
Posted on Jun 13, 2023
Second time I have stayed here and had it was even better than last time. Huge apartment. Very well equipped. Wonderful views. Comfortable bed. Outstanding staff. Brilliant location. Nice breakfast. This is a lovely place to stay.
Response from Property: Dear guest,Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Somerset Olympic Tower Tianjin
Guest User
Premier Two-bedroom Suite
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 17, 2023
Everything is excellent!
Response from Property: Dear guest,Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Somerset Olympic Tower Tianjin
Taimi 太美
Executive One-bedroom Suite
Stayed in Sep 2021
Friends
17 review
5.0/5
Outstanding
Posted on Nov 16, 2021
Having a night out with your friends in Tianjin? Somerset is the most convenient place to stay and quite affordable. Just downstairs are some of the best night life places. It’s in the middle of everything and their breakfast is absolutely divine.
Response from Property: Dear guest,Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Somerset Olympic Tower Tianjin
Jose
Executive One-bedroom Suite
Stayed in Jul 2021
Family
19 review
5.0/5
Outstanding
Posted on Aug 5, 2021
Huge apartment but two of the rooms were closed. Apart from that, great experience except the bed a bit too hard for me.
Response from Property: Thank you for choosing Somerset Olympic Tower Tianjin as your preferred residence. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. Please be noted that due to the high occupancy, one bedroom was not available so we free upgrade you to three bedroom apartment, the other two bedrooms were closed. Thank you for your understanding.Once again, thank you for your valued patronage. From all of us at Somerset Olympic Tower Tianjin, we look forward to welcoming you again at our property, or at any one of the Ascott serviced residences.
Anonymous User
Deluxe Two-bedroom Suite
Stayed in Apr 2024
Family
25 review
5.0/5
Outstanding
Posted on May 4, 2024
Although the room is old, it is well maintained. The air conditioner and exhaust fan are a bit noisy, but the weather is neither too hot nor too cold, so there is no need to turn on the air conditioner. The location is very good, and there are many places to eat and shop around, which is very convenient. You can see the Fifth Avenue from the balcony. In addition, hotel guests can also use the swimming pool and gym. In short, it is very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Tower Tianjin and for your affirmation of our apartment! Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, provide you with better services, and look forward to your next visit.
Guest User
Deluxe Two-bedroom Suite
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The apartment hotel is in a good location, close to Fifth Avenue. There is a 711 downstairs, and there are bakeries, 711, and Japanese restaurants next to it. The room is large, clean and suitable for family living. It's just that the bed in the single room is a bit small, which makes it a bit tight for a family of four. Because it is the Qingming Festival holiday, the breakfast reception capacity is not good. The staff were obviously understaffed and the food was not supplied... We couldn't find seats, so the family of four ended up eating at two tables. There is a basketball court on the 5th floor. My son liked it very much and played several times. My daughter ran around and played in the play area. Generally acceptable. I think the experience will be better if I come back next time during a non-holiday holiday. Thanks to Alice, the manager on the 9th floor, who was enthusiastic and chatty. She also gave us two bottles of water when we checked out.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Tower Tianjin and for your affirmation of our apartment and Alice! We will give your valuable feedback to the relevant departments for rectification and improvement. Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, and provide you with better services. We look forward to your next visit.
****4454
Deluxe Two-bedroom Suite
Stayed in Feb 2024
Family
31 review
5.0/5
Outstanding
Posted on Feb 15, 2024
I went to listen to Guo Degang's family reunion on the third day of the Chinese New Year. The rooms in several nearby brand hotels were all booked, so I had to look at the apartment. The result was amazing! Two bedrooms, two living rooms, one kitchen and one bathroom, very convenient, and the most important thing is the good location. The People's Stadium is right outside the window. There is no need to worry about traffic jams after the show. There is also a 711 downstairs for midnight snacks
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Tower Tianjin and for your affirmation of our apartment! Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, provide you with better services, and look forward to your next visit.
Woshidiandianmamiya
Deluxe Two-bedroom Suite
Stayed in Feb 2024
Family
4 review
4.7/5
Amazing
Posted on Feb 13, 2024
I was a little nervous after reading the reviews before booking, but I felt that the room exceeded my expectations (*≧▽≦) Pros: 1. The Knights are right on the side of the Fifth Avenue, and it only takes a few minutes to get to the scenic spot; 2. It is very suitable for families and parents. The outdoor playground on the 5th floor is great, and my child loves it very much; there is a very mini indoor playground on the 3rd floor, which I think is too small... My son played for two days😂 3. The two bedrooms and one living room are very suitable for our parent-child family with the elderly. There is a separate kitchen, washing machine and refrigerator. Very convenient Although the facilities are a bit old, I think it's okay~ 4. There are McDonald's and 711 downstairs... There are many restaurants... Take-out is also very convenient Disadvantages: The bed in the second bedroom is only 1.3... It can only sleep me and the baby... Fortunately, my husband didn't come this time, and I was the only one with my parents and the baby... There would be no room for one more person
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Somerset Olympic Tower Tianjin, and for commenting on our products and services! High-quality service is the direction and goal we have always been working towards. We will continue to improve the software and hardware level of the apartment as always, and provide you with better services. In order to improve the living experience of every guest, we are constantly updating our facilities and equipment. We look forward to your next visit.
Guest User
Deluxe Two-bedroom Suite
Stayed in Dec 2023
Other
1 review
4.2/5
Very Good
Posted on Mar 21, 2024
When traveling as a family, an apartment suite is perfect. The location is right next to Fifth Avenue, so shopping is very convenient. The living room is large, with two rooms, and you can see the Five Avenues scenic spot outside the window. I also watched the sunrise in the morning. recommend.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Somerset Olympic Building Tianjin, and for commenting on our apartment’s products and services! High-quality service is the direction and goal of our efforts. We will continue to improve the software and hardware level of the apartment as always to provide you with better services. In order to improve every guest's living experience, we are continuously updating our facilities and equipment. Looking forward to your next visit.
Guest User
Deluxe Two-bedroom Suite
Stayed in May 2024
Family
8 review
4.3/5
Very Good
Posted on May 4, 2024
Overall it's OK, the breakfast is good, with a wide variety. The facilities are a little old, but acceptable. The location is on the edge of Fifth Avenue, which is convenient to Fifth Avenue.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing and staying at Somerset Olympic Tower Tianjin, and for commenting on our products and services! High-quality service is the direction and goal we have always been working towards. We will continue to improve the software and hardware level of the apartment as always, and provide you with better services. In order to improve the living experience of every guest, we are constantly updating our facilities and equipment. We look forward to your next visit.
bingrushuang
Deluxe Two-bedroom Suite
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 3, 2024
The room is consistent with the pictures on the official website, spacious, with a good view from the upper floors and good service. It is close to Fifth Avenue, very convenient for shopping and eating, with basic tableware and a washing machine with drying function, very suitable for family travel.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Tower Tianjin and for your affirmation of our apartment! Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, provide you with better services, and look forward to your next visit.
Anonymous User
Executive One-bedroom Suite
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 8, 2023
The room is very good, clean, large and well-equipped. It is suitable for a family of three, or of course two people. It is close to the Five Avenues Scenic Area. In fact, it is not far from anywhere. The location is very good. The gym and swimming pool are very good, and the breakfast is also good. It has almost everything, including milk, juice, tea and coffee. Breakfast is too many to count, bacon, ham, eggs, bread and jam, full marks. Thanks to Xiao Song and Xiao Li for giving us an extra breakfast when our children are young. There is also a sports ground outside on the 5th floor, suitable for children to play.
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Building Tianjin and for your affirmation of my apartment! Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, and provide you with better services. We look forward to your next visit.
Chaojimami👩
Executive Two-bedroom Suite
Stayed in Oct 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Facilities: Complete and convenient. You don’t have to worry about everything. You can check in just by taking your bag and a few clothes. Hygiene: The customer service aunt comes to clean every day. She is very careful and clean. After staying for about 10 days, Aunt Lin on the 12th floor is really quick, organized and clean. Environment: Apart from being a bit older, the internal environment and facilities are still acceptable. Service: No need to say anything else, they really take great care of you Let me start by saying that I stayed in guest room 1209-604-1205 for about 10 days during this trip. My child went home late because he went out with his family and fell asleep in the taxi. As a result, he had a fever in the following days🤒️ , and it is above 38.5, which means that my original high-speed train on the 30th has to be cancelled. It also means that I have to continue to stay from the 29th to the 30th. I troubled Mr. Wang, the front desk on duty that day, to help me check if there is any We can extend our stay continuously, but it is very difficult for us to find similar apartments during the Double Festival, or the price is extremely expensive. In the end, we can only extend our stay for one night from the 30th to the 1st, and three nights from the 2nd to the 5th, with October 1st in between. There was no room. The hotel rooms were sold out and there were no other rooms. After checking out, I had to move to another serviced apartment. But on the night of the 30th, my child had a fever of nearly 40 degrees and I had no intention of looking for another room. Moreover, I had to take my child there. There was no time to look for other rooms at the nearby Children's Hospital. Mr. Song, the front desk clerk on duty that day, said he helped me check out the few service apartments around and asked me to book them first. At that time, the front desk was a little busy because they were delivering food. At that time, since I couldn’t check the name of the hotel on my mobile phone with my child on my back, another Mr. Wang who was on duty together told me the name and location of the hotel I found, which made me very heart-warming. After we came back from the hospital, we asked the front desk again and it was still the same the next day. There was no check-out notice, but it was already very late at that time. When I was taking care of the children, I realized that the room had been booked, so I didn’t have to worry about the room. When I checked out on the 1st, I troubled the front desk clerk Ms. Zhang again because 2 The bus had to return to the Olympics, so I didn’t take most of my luggage. Ms. Zhang at the front desk helped me find a place to store it. Otherwise, I would be dumping my child’s luggage around, which would be extremely inconvenient. Just when my child finished his medicine, Since the pharmacies around the apartment were closed at night, and I didn’t know what cough medicine to give my child, Ms. Xu, who was on duty that day, told me what medicine her child was taking, and gave me some suggestions so that my child wouldn’t be in bed at night. I had a cough and a runny nose, and had a good sleep. A gentleman from the customer service department sent me a heater and taught me how to use a microwave and induction cooker. When it was inconvenient for me to pick up the takeout by myself, thanks to this little robot, I was able to deliver the food immediately. Otherwise, It is really inconvenient for me to take care of my children, so for me, this stay is the most impressive one for me. I hope we will see you next time
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Somerset Olympic Building Tianjin and for your affirmation of my apartment! Your affirmation is the driving force for us to continuously improve our services. We will continue to improve the software and hardware level of the apartment, constantly update our facilities and equipment, and provide you with better services. We look forward to your next visit.