Paya Beach Spa & Dive Resort

Great location, friendly staff, good food and many facilities for families.

The location is very good, there is a beautiful area near the pier, close to the sea. Breakfast is varied, but most are Asian, but a European can choose for himself. We lived in an improved house, the furniture and accessories were slightly shabby, towels were changed every day, water was only available upon arrival, but there are water coolers on the premises that can be refilled. Buffet dinners were taken for an additional fee; Europeans have little to choose from, mostly Asian food and this is considered the best hotel on this beach. Nice coral reef not far from the hotel.

We booked the cheapest cabin, and it happened to be arranged in EE1, which is very close to the service desk, the beach and the sea. The only drawback is that there is no hook to hang wet towels in the bathroom. The other photos in the photo are of other room types for reference. The lunch buffet is 35 MYR per person and we also chose to eat in the hotel. It is cost-effective. The hotel's half-day snorkeling is 60 MYR. I recommend the 180 MYR full-day project at 4 diving spots outside. If you live in this village, I highly recommend this hotel. There is a person at the front desk who can speak Chinese, and there is also a person in the activity center restaurant who can speak Chinese.

After I booked the room, my company had an urgent business trip and I couldn't check in on time. I asked a week in advance if I could check out, even half of it. The merchant's reply was that I wouldn't refund a dime, and I didn't know what the hotel looked like! Admit it!

The room location is good 👍, the food is average, and Dejima White Beach is nice

The location of the room is very good, there is the hotel's own beach, and the breakfast is okay.

Worst hotel experience in so many years. Room type: Beach Villa V5. The average price is 1200+ per night. On the first night, the power went out at 10:30 in the evening. The electrician came to repair it for half an hour and said it could not be repaired. I negotiated with the front desk. The front desk first said that there were no rooms. Then he hesitated and said that there was another room type, a superior cabin (average price 600+). , my son and I dragged our suitcases around to find the way in the dark (without any hotel staff to guide us), and finally found it. However, the door could not be opened, so we went to the front desk to negotiate. The room was opened ten minutes later. The room was very poor and dirty, especially the bathroom. The toilet seat was moldy and there were many small black bugs on it. Because it was too late, the child had no energy to do anything anymore, so he endured the discomfort and stayed one night. I negotiated with the hotel manager the next morning and the hotel asked me to move to the same room type V3 next door. Since the wind and waves were very strong in the past few days, I was worried that the same problems would occur the night before (power outage, strong waves, room shaking, and children scared), so I offered to refund the price difference (about 700) for changing to a high-end cabin the night before, and Quit the remaining night. The manager refused and the price difference could not be refunded. He could only provide a buffet dinner as consideration and the last night could not be refunded. The reason was that the weather was beyond their control and was not their responsibility. I repeatedly said that I could no longer take the risk of changing rooms in the middle of the night due to a power outage, because the boat left the island at 7:30 the next morning. The manager still refused, saying that it was not their responsibility. Could it be my responsibility? I’m really speechless. How much is the buffet dinner worth per night? Also, I would like to remind friends who are interested in this room type that if you go during the monsoon season, you really need to assess your mental capacity, especially if you have children, the waves will hit the balcony and the room will shake from time to time throughout the night. These situations are not included in the introduction. Since these hidden dangers are prone to occur during this season, why not close reservations? (The hotel electrician said the power outage was due to the strong waves affecting the electrical box) It’s really outrageous, one star is too much! In addition, Ctrip was very active in helping to solve the problem throughout the whole process, and later provided corresponding compensation, which was very nice. I just need to re-evaluate the cooperation with this hotel. It really ruined the brand. Upload two videos for everyone to experience. The one that takes more than ten seconds is from room v3 at about 10:30 in the evening, and the one that is more than 20 seconds is from room v5. The storm peaks between twelve and one o'clock. Don't ask me how I know, I can't sleep at all