Tippecanoe County Hotels with Airport pickup service

This was my first stay at a Best Western, overall we were very pleased with our stay. The only thing I think they need to do is update their room listings that say there is a bathtub, because I booked the room I did because it showed it had a tub. When arriving at the hotel staff told me that all rooms had been redone and no longer have tubs only walk-in showers.

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The hotel is about a 15-minute drive from Wal-Mart near Purdue University and about 10 miles from the University. When I went shopping from the Wal-Mart supermarket that night, I discovered that the hotel was not in the vicinity of the Wal-Mart supermarket near the university. It was too busy and had zero crossings. I had to make a trip to the nearest student dormitory. There is no refund for the hotel without a stay. Remind everyone not to make the same mistake. (Note: Because the evaluation must be scored, there is no reference to the score of no stay)

At check in, the man said that there was a $250 cash deposit. I said I don’t have that kind of cash and he said “what how much do you have” I said, “forget it I’m out of here”. He said it could go on a card, it just takes 5-7 days for it to get removed. I said I was more comfortable with that. There were a lot of signs about the $250 hold so it seemed legit. I asked for a non-smoking room and he said they were all non-smoking rooms. We went to the room and it REAKED of smoke. I went back and said we needed a new room. He walked us to the next room which was fine. The beds were comfortable and the room was clean. The next morning I went to make sure that they had the right room down that we stayed in so I didn’t get charged for the smoky room and they had yet a different room down. I told the woman about the cash deposit and wanted me make sure my hold got removed. She told me we weren’t even supposed to charge that, that is was just for smokers. How do you have a non-smoking motel and charge extra for smokers…

The sidewalks were never cleaned of ice, hallways smelled, room had mirror on back of bed so it felt weird checked to make sure it wasn't a two way mirror. Doors in hallway looked like they were all broken into at some point Boxes in lobby, no breakfast, guy followed us off elevator to our room, Doors didn't fit room lots of light, noise from other rooms couldn't heard, kids running up and down hallways, had to holler for staff to check out. Sheets had holes in them. Paint peeling from walls, floors had cracks.

The room is relatively large, there is a microwave oven inside, which feels more convenient. However, there are no slippers, toothbrushes, toothpaste, combs, you need to prepare yourself. The front desk is very polite. There is a bus to the airport, which is more convenient. Breakfast can be chosen to make hot meals; Or choose a simple continental: a small plastic-packed cake with a drink or something.

Breakfast is self-help, American breakfast, don't say it, can eat enough without problems. Parking is charged, $5 a night, next to a Pakistani Romance, and other Chinese food, good

This is a new Staybridge, still with a new smell. There are some punch list items that still need to be addressed though. For instance, the rubber baseboards weren't glued to the wall good and the cabinet doors catch and aren't smooth. The silverware holder was too big for the drawer, so it was just on the counter. These aren't huge, but they're details that need attention. More aggravating was that 2 of the 4 washing machines in the laundry room weren't working. That is a major perk to Staybridge, but it seems that the ones we've stayed at lately had half of their machines out of order. Breakfast was okay, considering what the ”new normal” seems to be for that, but it was below what we had come to expect from Staybridge prior to the pandemic. The ”pantry” was well stocked. Another aggravating point was that the room was a 2 queen with sofa bed and was advertised as a 6 person room, but the sofa bed was a twin. The 2 queen beds also seemed smaller than a normal queen, but that may have just been perception. Finally there was tableware for 4, instead of 6 and only 2 bar stools to sit and eat at. I understand that many people may not need these extra place settings and seats, but that's one of the main reasons that our family of 6 likes to book a room at hotels like this, so we are more comfortable and can save on meals. We will give it another shot for sure, but hope they get the kinks worked out quick. With all of the minor issues, it was clean and comfortable.

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

We arrived in the middle of the night and told us that the room was checked in by a stranger. Only two people can share a bed. We were told that our room is checked in by strangers and it is 3am in the evening. We have to share a king bedroom. No toothbrush/toothpaste before you have a request. There is no follow-up solution.