To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.5
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(142)
Positive reviews(138)
Reviews with photos/video(36)
Awesome stay(33)
Easy to get around(27)
Friendly owner(24)
Awesome rooms(23)
Close to airport(23)
Convenient for shopping(9)
Awesome amenities(8)
Tasty food(7)
Negative reviews(4)
Aliaksandr
Standard Twin Room Non-smoking
Stayed in Sep 2024
Couples
6 review
4.0/5
Very Good
Posted on Oct 1, 2024
Good hotel near to airport Haneda.
Response from Property: Dear Sir/Madam,Thank you very much for staying at our hotel.We also appreciate your positive feedback.All of our staff will continue to work hard to ensure that you have a comfortable and safe stay.We look forward to your reservation the next time you visit Tokyo.Best regards,The QuintessaHotel Tokyo-Haneda
Doogle
Standard Double Room Non-smoking
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Amazing place, our second time here, we will always come back, fantastic breakfast, and amazing staff!
Response from Property: Thank you for staying with us again.Thank you for your satisfaction with our hotel.We are still waiting for your visit.Quintessa Hotel Tokyo Haneda
Dmitry
Standard Single Room Non-smoking
Stayed in Sep 2024
Solo travelers
3 review
4.5/5
Great
Posted on Nov 1, 2024
Clean small rooms that's common for Japan. At time of staying free drinks and rice/ noodle with some curri souse 24 hour.
Response from Property: Dear Sir/Madam,Thank you for staying at our hotel.We would like to thank you for your feedback and rating of your stay.We will incorporate your opinions and feedback into future improvements to the hotel.We hope that you will stay with us again the next time you visit Tokyo.Best regards,The QuintessaHotel Tokyo-Haneda
Sau ha
Moderate Double Room Non-smoking
Stayed in Jul 2024
Family
7 review
3.2/5
Posted on Jul 8, 2024
Convenient to the station, to haneda airport Less than 30 minutes, and have free 24 hours curry Rice, tea or coffee provide, room are too small .
Response from Property: Dear Sir/madam,Thank you for staying at our hotel.We are very pleased to hear that you enjoyed our udon and curry during your stay.Although we are unable to accommodate your concerns about the size of the room and other facilities, we hope to provide you with hospitality and service that will make up for that.We will continue to use your comments and feedback to strive to provide you with an even more enjoyable and comfortable space.We hope you will stay at our hotel the next time you visit Tokyo.Best regards,The QuintessaHotel tokyo-haneda
Guest User
Standard Twin Room Non-smoking
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Room is tidy and clean, only takes 5 minutes wak to train station.
Response from Property: Thank you for staying with us. We are happy to have given you a good impression during your stay. We look forward to seeing you again. Quintessa Hotel Tokyo Haneda
Guest User
Standard Twin Room Non-smoking
Stayed in Dec 2023
Family
1 review
3.0/5
Posted on Dec 23, 2023
well the reception can't speak English and one of it male night shift staff's attitude seem is not quite welcoming foreigner guests, it service is aim for locals mainly. do not expect much.
Response from Property: Thank you for using our hotel.We also apologize for the inconvenience caused by the staff's response.I am terribly sorry.I will try my best to avoid the same thing in the future.If you have a chance, please use our hotel.Thank you for taking time out of your busy schedule to post.Quintessa Hotel Tokyo Haneda
Matthew A
Standard Twin Room Non-smoking
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 7, 2024
PLace was awesome with 7/11 right downstairs
Response from Property: Dear Sir/Madam,Thank you very much for staying at our hotel.We also appreciate your comments and reviews regarding your stay.We are very happy to read that you were satisfied with your stay.We will continue to listen to your feedback and work hard to provide you with a safe and comfortable stay.We look forward to your reservation again when you visit Tokyo again.Best regards,The QuintessaHotel Tokyo-Haneda
Guest User
Standard Single Room Non-smoking
Stayed in Jan 2024
Solo travelers
16 review
4.0/5
Very Good
Posted on Jan 18, 2024
Room is clean but a liitle small. Location is close to train station and easy to airport
Response from Property: Dear Sir/Madam,Thank you for staying with us and for giving your comments/rating to us.We will continue to create hotels that provide a more comfortable stay for everyone.All of our staff will be looking forward to seeing you again when you come to Japan.Best regards,The QuintessaHotel Tokyo-Haneda
Anonymous User
Standard Twin Room Non-smoking
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Feb 18, 2024
24hr open for check in, free curry rice and udon, warm and lovely!
Response from Property: Thank you very much for staying at our hotel.We would also like to thank you for your valuable feedback regarding your stay.We are very happy to read that you were satisfied with our service. We will take your opinions into account and consider creating a hotel that will provide a more comfortable stay.Please make a reservation when you come to Tokyo.Quintessa Hotel Tokyo Haneda
Guest User
Standard Twin Room Non-smoking
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Very clean, friendly and convenient
Response from Property: Dear Sir/Madam,Thank you very much for staying at our hotel.We are pleased to read that you were satisfied with your stay and that you left a high rating.All of our staff will continue to work hard to provide you with a satisfying stay.We look forward to your reservation again next time you visit Tokyo.Best regards,The QuitessaHotel Tokyo-Haneda
David
Standard Double Room Non-smoking
Stayed in May 2024
Solo travelers
3 review
4.5/5
Great
Posted on Jun 25, 2024
Curry Udon buffet was very nice.
Response from Property: Thank you very much for staying at our hotel.We are also very pleased to read that you were satisfied with our hotel's snack service.All of our staff will continue to work hard to make your stay even more comfortable and enjoyable.We look forward to your next stay.Quintessa Hotel Tokyo Haneda
Hiroki
Moderate Double Room Non-smoking
Stayed in Feb 2024
Business travelers
33 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Good quality and location for the price
Response from Property: Thank you very much for staying at our hotel.We would also like to thank you for your valuable feedback regarding your stay.We are very happy to read that you were satisfied with our service. We will take your opinions into account and consider creating a hotel that will provide a more comfortable stay.Please make a reservation when you come to Tokyo.Quintessa Hotel Tokyo Haneda
Guest User
Standard Single Room Non-smoking
Stayed in Sep 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Nov 28, 2024
It is a bargain.
Response from Property: Thank you for posting despite your busy schedule. We are glad that you were satisfied with your stay. We look forward to your next stay with us. Quintessa Hotel Tokyo Haneda
xin321
Standard Double Room Non-smoking
Stayed in Sep 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Free comics during stay
Response from Property: Dear Sir/Madam,Thank you for staying with us and for giving us good rating this time.We will continue to work on creating a hotel where you can stay comfortably. If you come to Tokyo again, all our staff will be looking forward to your stay with us.Best regards,The QuintessaHotel Tokyo-Haneda
Anonymous User
Standard Twin Room Non-smoking
Stayed in Mar 2024
Family
1 review
3.5/5
Posted on Mar 7, 2024
Average
Response from Property: Thank you very much for staying at our hotel.We would also like to thank you for your valuable feedback regarding your stay.We are very happy to read that you were satisfied with our service.We will take your opinions into account and consider creating a hotel that will provide a more comfortable stay.Please make a reservation when you come to Tokyo.Quintessa Hotel Tokyo Haneda