Mitsui Garden Hotel Otemachi - Tokyo

Mitsui Garden Hotel Otemachi - Tokyo Reviews

Mitsui Garden Hotel Otemachi - Tokyo

2 Chome-1-2 Uchikanda, Chiyoda Ward, Tokyo, 101-0047, JapanView Hotel Details
Mitsui Garden Hotel Otemachi - Tokyo
Mitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - Tokyo
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Mitsui Garden Hotel Otemachi - Tokyo Guest Reviews

4.6/5
Great
416 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.7
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All reviews(416)
Positive reviews(411)
Reviews with photos/video(79)
Easy to get around(80)
Close to metro(38)
Delicious breakfast(35)
Quiet & comfortable(32)
Perfect for business trips(27)
Convenient for shopping(17)
Good sound insulation(7)
Stayed multiple times(6)
Negative reviews(5)
BV612
Comfort Queen Room
Stayed in Jan 2025
Solo travelers
47 review
4.0/5
Very Good
Posted on Feb 28, 2025
Location is very good and room is fair enough in Tokyo. You can be reached to any famous places with nearby station. Highly recommend
6/8
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are honored to hear that you were satisfied with your stay with us.We are located a 5-minute walk from Otemachi Subway Station and a 10-minute walk from JR Tokyo Station.So it is convenient not only for business but also for sightseeing.And our rooms are compact in design, but we are very happy to know that your stay was satisfactory.We do have larger rooms than the one you stayed in, so if you have the opportunity to stay with us again, we encourage you to try one of our other room types.We will strive to provide services that will satisfy you even more.We sincerely look forward to your next visit.Mitsui Garden Hotel Otemachi Front Manager
Chen
Moderate Double Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Mitsui Garden Hotel Otemachi is great! It's just a 5-minute walk to the metro station and the Marunouchi Line, super convenient for getting around. The staff were incredibly friendly and professional. The room had such a warm and cosy atmosphere. Highly recommended.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking the time to provide us with your feedback after your stay.Thank you very much for your kind words about our staff and locationKanda and Otemachi stations are located near our hotel, and there is a wide variety of restaurants, especially near Kanda Station. Tokyo Station is also just a 15-minute walk away, making it the perfect place for sightseeing in Tokyo.Also,we are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Manager
Jia
Moderate Double Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
very clean room with daily housekeeping service. the room is quite sizeable compared to the usual japanese hotel, and allow us to open 2 big luggages. toiletries and drinking water were provided. the location is near to the central business district with many offices around, so it can be quite quiet at night when everyone knock off. there is a 711 conveniently located just opposite the hotel. there are also 2 train station conveniently located near the hotel.
Response from Property: Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Manager
Sivanutt
Moderate Queen Room
Stayed in Nov 2024
Couples
32 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Hotel was small than I expected under Mitsui brand however , location is good located in the center of Tokyo you can enjoy place nearby by walk or even train.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking the time to provide us with your feedback after your stay.Thank you very much for your kind words about our location.We are very pleased to hear that you had a comfortable stay in our room, although we understand that it was a little compact.We will continue to strive to create a comfortable environment for our customers.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Manager
Searcher
Moderate Double Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
They are kind and flexible. We can store our luggage one day in advance. They even cleaned our suitcase before sending them to the hotel room which is highly appreciated. May I take this opportunity to show my gratitude to them as well. Thank you.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.We also appreciate you taking time out of your precious time to write us.We are very pleased to receive your compliments on our hotel services.We, as a hotel staff, are very encouraged by your kind words, and it will be a driving force for us to further improve our customer service.We would like to continue our efforts without being overawed by the compliments we have received from our guests.Once again, thank you very much for taking the time to share your thoughts and opinions about your stay with us.We look forward to seeing you again at Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
This was our first time in Japan and didn’t know what to expect when it comes to hotel accommodations. Fortunately, Mitsui Garden Hotel Otemachi did not disappoint. Pure excellence and professionalism on their end. They took care of us during our stay and that’s all that matters. Side note: The free breakfast that was part of our stay was awesome. It offered an alternative pallet from those outside of the hotel.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.Thank you for your compliments regarding our service.We put special emphasis on customer service in the lobby. We are very happy to hear that you are satisfied with our smooth service and greetings.Our Tokyo Baker’s Kitchen is the first Bakery type restaurant in Mitsui Garden Hotel branch.We change our menu every day to satisfy our guests, so we hope you will have the opportunity to stay with us again.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Office Manager
HuiCarrie
Moderate Double Room
Stayed in Jan 2025
Travel with friends
2 review
4.7/5
Amazing
Posted on Feb 18, 2025
I like the hotel. It is near metro station and it locates at a walkable distance to Tokyo station. There are convenient stores nearby. The staff were friendly and with good language ability for communication. It also provides tea and some snacks for visitors to enjoy. It was an enjoyable experience staying there.
Response from Property: Thank you for staying with us and taking the time to write about your experience.We are very pleased to receive your compliments on the service provided by our staff, as well as on our location and amenities.We are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.We will not be complacent about the compliments we have received from our guests and will continue to devote ourselves to our work.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Manager
Anonymous User
Superior Twin Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Very nice hotel, the twin beds room are great for families with 2 kids!
Response from Property: Thank you for staying Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail.We are delighted to hear that you enjoyed your stay.Thank you also for your compliments about room.We are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.We will not be complacent about the compliments we have received from our guests and will continue to devote ourselves to our work.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Double Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Everything is good will want to visit again!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi. Thank you again for taking the time to share your impressions of your stay with us. We are very pleased to receive your kind words of praise regarding your stay with us. We will not be satisfied with the current situation and will continue to pursue services to make your stay as comfortable as possible. We hope you will visit us again when you come to Tokyo. Mitsui Garden Hotel Otemachi Front Office Manager
Derrick Wong
Superior , 1 Bed Wide King
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 9, 2025
In overall, the hotel meets my business needs for location and price. It would be good that the hotel can provides free drinking water bottles for customers everyday.
Response from Property: Thank you for staying with us and taking the time to write about your experience.Thank you for your favorable evaluation.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We refill bottles of water in our fridge during cleaning.However, I apologize if we forgot to refill them at the time of cleaning.You can get extra water at the front desk, so if you have a chance to stay next time, please let me know.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Manager
Alicekim
Comfort Queen Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Stayed here for our honeymoon, chose it based on location and was great! Super convenient to get around Tokyo and outer cities of Tokyo. The hotel room is v small… could not open 2 suitcases.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We thank you again for taking the time out of your busy schedule to send us your comments.Thank you also for your compliments about location and access.However, we are very sorry that we could not meet your expectations regarding the size of the room.As for the size of the room, if you have a lot of luggage as you said, you may feel a little cramped in some room types.Although it is difficult to immediately solve the problem of room size, the entire staff will do its best to provide a comfortable stay for our guests.We have larger rooms available, and we hope you will consider a larger room next time you stay with us.We will take your valuable feedback seriously and will address this issue in the future.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Manager
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Moderate Double Room
Stayed in Jan 2025
Business travelers
18 review
4.2/5
Very Good
Posted on Feb 21, 2025
Functional, location was not bad but nothing to shout about. Rooms were very small
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are located a 5-minute walk from Otemachi Subway Station and a 10-minute walk from JR Tokyo Station.So it is convenient not only for business but also for sightseeing.And there are some interesting places in Kanda and Marunouchi area.We hope you to visit them when you come Tokyo again.On the other hand, we apologize inconvenienced the size of room.in regards our room, have designed of our rooms a bit compact for function and convenience. We ask for your kind understanding.We will strive to provide services that will satisfy you even more.We sincerely look forward to your next visit.Mitsui Garden Hotel Otemachi Front Manager
Andrea
Moderate Double Room
Stayed in Nov 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 6, 2025
Stayed a night at this hotel so we could travel out from Tokyo station the next day. It’s a convenient route to Tokyo station, about a10 min walk with luggage. The space is decent and there is a bakery at the ground level.
Response from Property: Thank you very much for stayed at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are honored to hear that you were satisfied with your stay with us.Our location is very convenient because it takes only about 10 minutes on foot from Tokyo Station without making any turns.The ground floor restaurant, TOKYO BAKER'S KITCHEN, is the first bakery restaurant in the Mitsui Garden Hotel Group.We hope you will enjoy our breakfast and lounge service from 3:00 p.m. to 10:00 p.m. during your next stay.We will strive to provide services that will satisfy you even more.We sincerely look forward to your next visit.Mitsui Garden Hotel Otemachi Front Manager
Shane
Moderate Queen Room
Stayed in Nov 2024
Family
17 review
4.7/5
Amazing
Posted on Dec 27, 2024
Excellent service, all the staff were kind and incredibly helpful. Room was small, but that seems normal for Tokyo. Breakfast was delicious and had some variety morning-to-morning. We would stay at this brand again.
Response from Property: Thank you for staying with us again and taking the time to write about your experience.Thank you very much for your high evaluation.We are pleased to know that you appreciate your room and our hotel facilities.Although room sizes vary depending on the room type, we hope you will understand that we have designed our rooms to be relatively compact for functionality and convenience.Our Tokyo Baker’s Kitchen is the first Bakery type restaurant in Mitsui Garden Hotel branch. We are delighted to learn that you enjoyed many aspects of your stay including our breakfast.Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Tokyo. Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Double Room
Stayed in Nov 2024
Couples
9 review
4.0/5
Very Good
Posted on Dec 19, 2024
It’s a more business hotel then for travelers. Location is ok, while they don’t have car park and there’s no view from the room. Staffs are very helpful, polite and attentive.
Response from Property: Thank you for staying with us again and taking the time to write about your experience.We are very pleased to hear your compliments about our services.It is very encouraging for us to hear your kind words.We put special emphasis on customer service in the lobby. We are very happy to hear that you are satisfied with our smooth service and greetings.However, if that is the case, we apologize for not meeting your expectations regarding parking and the view from your room.We understand that there were some aspects of your stay that we were not able to satisfy you, but all of our staff will continue to strive to improve our services.Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Tokyo.Mitsui Garden Hotel Otemachi Front Manager