Mitsui Garden Hotel Ginza-Gochome Reviews

Everything is good except some staff are not as friendly as Japanese used to.

A well located hotel in the Ginza area. Near to the shopping area belt. Have a public bath to enjoy. If you are not going onsen, just a trip to Tokyo, you could try out the hot bath

It was a very convenient location and had a hot bath as well. Great service n front desk was very helpful. Great location for shopping and if you go see kabuki at the Kabukiza close by

First time staying in this hotel and I’m super satisfied with the location and space of the room. Just a 3 mins walk to metro station ( Hibiya line - Higashi Ginza station ) , easy access to the major shopping streets in Ginza . 15 mins taxi to Tokyo Station where you can travel to other destinations via JR/ Shinkansen. Theirs is coin washing machine & dryer in the hotel Level 2.super convenient for traveler who wish to wash their clothes during the stay . Room is clean ,bed is super comfortable , toilet is spacious enough , Panasonic hair dryer provided and other toiletries are also sufficiently provided . Only downfall is the sound proof is abit weak where you can hear some noises from outside . Overall is was a fantastic stay will definately stay back again.

Very nice location and convenient place to stay…. The room was little too small so next time we need to book larger rooms.

It’s pretty good in overall. The reception did early check in, which is pretty good service for use.

Everything is good but the room size is super small opening more than 1 luggage will require some creativity. Breakfast was beautiful

Room was as expected, not many English channels on the tv. The coffee in breakfast isn’t good, it is much better in your Kyoto property. How can we be a member?

Good location and clean hotel. Not too many amenities. Overall good 👍🏻

Good location in the heart of Ginza, next to the higashi ginza station which is directly accessiable from Haneda and Narita airport.

Stayed in the 3 bedder room. Nice and comfortable bed… still have space to open. 3 x check in baggage… No doubt the most convenient location, walking distance to Tsukiji market , stone throw away from Ginza walking street …. Ginza line right below the hotel, accessible to ueno, Shibuya and aksakusa

Big rooms clean and smells nice lovely place can’t wait to be back.

Hello there, I write this email because I had a very bad experience on my first night at the hotel. I have booked two rooms from February 1st to February 4th. Room numbers are 603 and 604. I want to complain about the front desk clerk who was on duty late at night of February 1. On the night of February 1(about 11:30 pm.), I called the front desk to ask if there was a quilt because my family caught a cold and felt cold. The front desk clerk said no, only blankets, and I accepted the blankets. However, the waitress who wearing glasses(don’t her name) had a real bad attitude when she delivered blankets to the door. My dad opened the door because he could not communicate in foreign languages, so this waitress waited at the door for 20 seconds. During the 20 seconds, my dad talked to me and asked me to talk to the waitress. Because the blankets given to me did not look new, my family wanted to a quilt cover on blankets . When I talked with her, she did not understand what I meant. I have translated it into English with my mobile phone, but she did not understand. At the end of the gesture, she understood the meaning but rolled her eyes at me, clearly impatient, I felt really uncomfortable. Finally, she went to get the duvet cover and gave it to me directly and just let us to put it by ourselves, which was the first time I had ever encountered this kind of service in a high-end hotel. In Japan, a country that is praised by all for its excellent service, customers need to put on their own duvet covers. This is the first time in all my years of staying in hotels. It is really disappointing. I am also very disappointed with the service of your hotel. For this waiteress, I need her apologizes for her attitude, her behavior made us feel bad all night. As a service industry, serving customers should at least respect customers, have patience and a good attitude then the hotel will be better and better. 这是我发送给酒店的邮件一部分，酒店至今没有回复，对于这个前台的服务员和我们讲话时表现出的不耐并且翻了好几次白眼，态度极其恶劣的情况也没有得到道歉。即便是地理环境还可以，以后也不会再住了，周边更好的酒店如此之多，我不会再选择一个影响客人心情的饭店。相比之下我会选择三井花园饭店，位置更好服务也更好。

very good location at reasonable price. room is a bit small, but this has been well advertised. the is a no thrill hotel - so every is expected to be basic. but i love that the hotel has an onsen.