To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(674)
Positive reviews(667)
Reviews with photos/video(169)
Great service(234)
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Tasty food(24)
Large rooms(19)
Convenient for shopping(18)
Tasty restaurant(16)
Luxurious(14)
Close to airport(5)
Negative reviews(7)
JOSEPHINE WELL
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in квіт. 2024 p.
Other
4 review
5.0/5
Outstanding
Posted on 11 квіт. 2024 p.
The hotel is magnificent, with the luxury of the last century. The rooms are comfortable and well equipped. After staying, you will feel the attentive service everywhere. Problems are dealing quickly and efficiently. If you sit near the window in the restaurant on the 17th floor, you can enjoy the view of Hibiya Park and the garden of Imperial Palace. Ginza is also within easy walking distance and Takarazuka Theatre is nearby. When you need a taxi, there is always one waiting to serve you. If you need to buy gifts, the underground level has everything.
Guest User
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in серп. 2024 p.
Travel with friends
3 review
5.0/5
Outstanding
Posted on 27 серп. 2024 p.
Service is top-notch. The rooms don't have amazing views because we got it on a deal. But pool and spa facilities, as well as the lobby cafe are all great.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in лип. 2024 p.
Family
3 review
5.0/5
Outstanding
Posted on 8 лип. 2024 p.
The staffs of front desk are very nice, sincere and helpful. Especially the gentleman when we check in and Mr.成田 is very nice and helpful when we change to another room according to the additional person who joined us on the second day. And the lady at the customer service desk also very nice and helpful. I will certainly love to stay at this hotel again when I visit Tokyo in future.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in лист. 2023 p.
Family
2 review
5.0/5
Outstanding
Posted on 9 лист. 2023 p.
Always my favourite hotel!
It’s has its own charm not like those glitzy luxury hotels.
Guest User
Main Building Regular floor Deluxe King Room Non Smoking
Stayed in квіт. 2024 p.
Solo travelers
3 review
4.7/5
Amazing
Posted on 22 квіт. 2024 p.
Staff offered assistance the very moment the taxi door was opened. Warm reception and staff escorted me to my room and explained the amenities in detail. Tried three breakfast options. All good. Almost all staff were pleasant and spoke good English. Location was great as Metro station was just round the corner. View was splendid and I walked at the park for a while after breakfast every day. Only that the hotel was a bit worn out with small holes in bed sheets and a tiny spot of toothpaste was found near the sink. Overall it was a very enjoyable stay.
Jinganfuhuojiexiaotu
Main Building Regular floor Superior Double Room Non smoking
Stayed in жовт. 2023 p.
Travel with friends
8 review
5.0/5
Outstanding
Posted on 17 груд. 2023 p.
predominant location, great history, satisfying services, everything is perfect!
Guest User
Imperial Hotel Tower Service Apartment Studio Twin Non Smoking - Housekeeping and Amenity limited service
Stayed in трав. 2024 p.
Travel with friends
1 review
5.0/5
Outstanding
Posted on 12 трав. 2024 p.
Great view, amazingly clean fast check-in and checkout and convenient airport shuttle
Mikkey
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in черв. 2024 p.
Family
38 review
5.0/5
Outstanding
Posted on 8 черв. 2024 p.
good service and location, recommend for family travellers.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in груд. 2023 p.
Family
22 review
4.7/5
Amazing
Posted on 1 січ. 2024 p.
It is a great hotel for the stay in Tokyo due to its convenient location, good restaurants and excellent service.
StoicaMihaela
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in лип. 2024 p.
Family
9 review
4.2/5
Very Good
Posted on 7 серп. 2024 p.
The hotel was nice, but a little overpriced.
Guest User
Main Building Regular floor Superior Double Room Non smoking
Stayed in груд. 2023 p.
Couples
6 review
4.7/5
Amazing
Posted on 22 груд. 2023 p.
Truly amazing service from all the hotel staff. The location is excellent and rooms very comfortable. Lots of choice for breakfast with 4 different restaurants. I look forward to my next stay.
Guest User
Main Building Regular floor Superior Room
Stayed in черв. 2023 p.
Family
2 review
5.0/5
Outstanding
Posted on 26 черв. 2023 p.
Very nice stay, staff are nice but it would be better if they could speak a bit more English.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in жовт. 2023 p.
Family
3 review
5.0/5
Outstanding
Posted on 10 жовт. 2023 p.
Classical grand hotel indeed! Magnificent lobby, great service, and spacious room!
HiroyukiBkk
Main Building Regular floor Deluxe King Room Non Smoking
Stayed in лип. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 2 серп. 2024 p.
The best hotel in Tokyo.
Guest User
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in лип. 2023 p.
Business travelers
2 review
4.2/5
Very Good
Posted on 12 лип. 2023 p.
The check in process was not very pleasant as we had to wait for our luggage to be brought to our room and I had to call the front desk to do so after a long wait.
When someone came up. It was to collect bags which was not what we had communicated.
Another occasion was a not too professionally friendly front desk representative whose answers were curt.
The housekeeping and restaurant and lounge dyaff were far more friendly and professional than the front desk