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Room is spacious and very clean!!! Foods were superb!! Perfect to relax with tokyo tower view, nearby parks and natural onsen.

The entrance to the hotel is at lobby level 1 but the reception is at level 27. Those who will travel to kyoto or Osaka. This hotel is just a walking distance to JR Shinkansen line. The subway or JR staff at the counter are able to communicate in English. The Green color suica card can be bought from the ticketing machine except the red color suica card for tourist (28days usage) only can be bought at airport. Restaurants and daimaru are in the JR building... Very convenient.

Best hotel within Ginza.. lobby has a very nice view.. Room is clean and size is big for Tokyo standard. Recommended.The buffet has many selections. The amenities are replenish everyday.

It still exists like a top hotel, and the service is still very particular. Whether it is the sheng performance in the lobby or the sake tasting, it is very cultural. The room, light settings, bed, pillows, internet, washroom and bathroom are all still as good. What cannot be corrected is the drop-off area. Due to the construction, the car cannot reach the door. Thanks to the good day I came, it was sunny. If it is windy or raining, it will be a bit troublesome. In addition, the indescribable feeling is that the service is not as good as before, and the dazzling array of snacks on the table in the rest area are gone and empty.

Location is great! Facilities are great too! Rare peace of gem with onsen facility in the town. Highlight was onsen and breakfast to me. Service can be better, eg I think my room was left out in daily housekeeping but it it didn’t cause me much trouble.

Nice little hotel.. room is not big but its has everything you need. location is great. Just short walk from kuramae sta. and ryogoku sta. Recommended for couples traveller.

Great hotel with a convenient train station near it! We really enjoyed all the hotel had to offer and went every night to the onsen. Also the hotel had such great views and was very close to restaurants that were so yummy! Would definitely recommend and book this hotel again when I go back to Tokyo again!

This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!

Stayed here for about a week with my parents during our stay in Japan. The staff and everyone working the front desk are extremely friendly and cordial. They really go above and beyond to help accommodate any needs or requests made. The hotel is situated in front of the Sumida river and a 5 minute walk from Ryogoku station, so the location is superb. For the price, this hotel really can't be beat in terms of hospitality and room quality. I definitely plan on staying here again the next time I visit Tokyo. Shoutout to superstar Kasumi at the front desk for being accommodating and answering all my questions! Thank you all for a wonderful experience!

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!