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Room is spacious and very clean!!! Foods were superb!! Perfect to relax with tokyo tower view, nearby parks and natural onsen.

Fantastic location once you figure out which exit to take from Tokyo Station (it’s the Nihombashi exit, near the Yaesu North and Marunouchi North exits). Made the mistake of not checking this before our arrival and ended up walking through the whole Tokyo station with luggage in tow - not a good experience given how crowded the station gets. While the proximity to the station is a plus (with the various food and shopping options within the station and for traveling out), there aren’t many convenience stores around as it is more of a business area - something travellers tend to look for as part of the quintessential Japan travelling experience. The rooms are located 28 floors and above, so you get a really great view of the city. The rooms are a bit on the smaller side as expected of Tokyo, but it was still comfortable for two. What’s great is the vending machine, coin laundry and ice machine in the hotel!! The gym isn’t much (just treadmill, elliptical machine), so something to be mindful of if you’re planning on keeping to your workout routine.

Location was good 8 minutes walk to JR shimbashi station, staff are good and help full always with smile face , room was decently clean and quite it’s a fantastic hotel . Highly recommended!!

It still exists like a top hotel, and the service is still very particular. Whether it is the sheng performance in the lobby or the sake tasting, it is very cultural. The room, light settings, bed, pillows, internet, washroom and bathroom are all still as good. What cannot be corrected is the drop-off area. Due to the construction, the car cannot reach the door. Thanks to the good day I came, it was sunny. If it is windy or raining, it will be a bit troublesome. In addition, the indescribable feeling is that the service is not as good as before, and the dazzling array of snacks on the table in the rest area are gone and empty.

Nice location, can see sky tree through room window. Nearby train station is TX Asakusa (not JR train station) 2 stops to Akihabara. Lawson and Donki 24hrs nearby. 2 mins walk to Asakusa Temple. Free Ramen from 21:30 to 23:00 and free ice cream night / free yakult morning at onsen level (B1). Checkin at 3pm but there is luggage storage service if you come earlier.

Very clean, great location, nice staff, and the room side is acceptable. The view at the lobby on 13th floor is super nice, could see senso ji and Tokyo sky tree. It’s only several minutes away from metro station and senso ji. Around it, there are many restaurants and shops. Would stay here again.

I stayed just one night. The room is very comfortable and well appointed. Quite big for Tokyo standards as well. The staff is very nice. I arrived too early, so they kept my luggage as i explored the city. In the afternoon when i came back, All the luggage was in the room. I did not try breakfast, but the hotel also has a lounge that is open until 10pm, where you can get snacks and wine/sake (there is a special chop card for wine/sake dispenser and you get two glasses for free). This was a very nice touch. The hotel is very clean and very close to Shimbashi Station. Getting an invoice was also not a problem

Pros: 1. The room was spacious enough, and the balcony offered a great view! 2. Overall cleanliness was good. 3. Convenient location and walking distance to the Toyosu Fish Market. 4. The onsen facilities were good, although they can get crowded during peak weekend hours. 5. The breakfast spread was extensive with a wide variety, and the sashimi donburi was delicious. 6. There is free yonaki soba served at their restaurant at 10pm. Cons: 1. The hotel staff appeared to be undertrained; many of them had difficulty understanding English and resorted to using a manual to communicate with guests. This seems inadequate for a 4-star hotel. 2. It's best to avoid the onsen during peak hours as it can be very crowded. 3. Parking is located 1 level below the hotel lobby, which can be inconvenient. Additionally, parking is not free, although there is a discount for hotel guests.

This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!

Stayed here for about a week with my parents during our stay in Japan. The staff and everyone working the front desk are extremely friendly and cordial. They really go above and beyond to help accommodate any needs or requests made. The hotel is situated in front of the Sumida river and a 5 minute walk from Ryogoku station, so the location is superb. For the price, this hotel really can't be beat in terms of hospitality and room quality. I definitely plan on staying here again the next time I visit Tokyo. Shoutout to superstar Kasumi at the front desk for being accommodating and answering all my questions! Thank you all for a wonderful experience!