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Sophiearth Hostel Tokyo
3/57 Reviews

Sophiearth Hostel Tokyo

Shinjuku Area Tokyo|1.61km from Waseda University
I just wish to share my experience in writing in order for all the parties involved to be aware of the reality of such an accommodation. A few months ago, having seen photos on Agoda.com, I had a booked a twin room for 2 people which (as per the photos) had a small tv screen, along with a few other small amenities. This room, very clearly differentiated itself from the remaining rooms Sophiearth III hostel was offering by having 2 mattresses on the floor (which could be joined so that 2 people could sleep together). This specific room/mattress configuration was the sole reason I made this booking (so I could avail it with my partner). Before leaving for my trip, as I was double checking my bookings on Agoda and their corresponding facilities, I noticed that my confirmed booking no longer showed me any similar photos of the same room I had booked. In fact, I noticed that the photos of the said room were no longer available anywhere for viewing. I worried that the hotel would no longer honour & provide me with the same room booked, so I emailed Agoda to share my concerns. I was reticent to cancel this booking in order to make another one as it was non refundable, so in order to be sure of what the situation was, I contacted Agoda. I was assured by Agoda through an email that I indeed would be getting the same room with 2 mattresses on the floor, and that I should not worry as everything would be as exactly booked (my worries were gone post this). As I reached the hotel on the 20th of Feb, I checked in and made the full payment at the property for 5 nights convinced that the room situation was sorted. Unfortunately, as I went up to drop my bags in the room I was disappointed to find that it was not what I had booked as per the photos. They in fact gave me a small bunk bed enclosure/room with no space for 2 mattresses on the floor, no small tv screen or other amenities. The shared bathroom looked very grim, dirty, with a wet floor, no bath mat to dry the feet (another clear contrast to their website photos). When I went to the reception to explain the situation, I also had with me the Agoda email assuring me of the 2 mattresses on the floor and photos of the room I originally booked for (I had taken screenshots for my reference prior to them being removed from the website). To confirm my worst fears, the lady apologized and said they no longer could offer that room as they were going through renovations and it was no longer available. I asked what could be done from their side as this was not acceptable to me. She said ”Sorry, this is our mistake but this is the room we have for you”, however, when I again expressed my displeasure she then mentioned they had a room with similar sleeping arrangements and that I could have it provided I paid an extra 22,000 Yen. I also inquired about refunds and checkout to which I was told no refund could be given and that to check out I simply had to leave the room and be on my way (key less/number pad

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Top rated hotels in Tokyo

Searching for hotels near Waseda University? Compare room rates and reviews to find your ideal stay.
Rihga Royal Hotel Tokyo
4.7/583 Reviews
My first visit to Japan and very soon after many covid restrictions had been lifted..the arrival and exit from the Airport was hassle free and fairly quick...the Taxi ride to the RIHGA Royal Hotel took around 30 minutes. I arrived at the hotel just after 07.00 and had to pay a fee for an early check-in, I had booked a luxury Double Room which was comfortable, spacious and quiet... the hotel is very grand inside with a wonderful lobby restaurant where you can enjoy an afternoon tea and drinks, its within walking distance of many restaurants and close to the main train station for the Bullet train, I would recommend this hotel and the staff were very attentive and courteous
Hotel Chinzanso Tokyo
4.8/5161 Reviews
The hotel is some distance from Tokyo Station, and the taxi fare is 3,200 yen; the taxi fare from Shinjuku is 2,800 yen. The room is relatively large and the service is good; the hotel has a courtyard, which is nice to walk around in; the restaurant in the courtyard, Muchundang Shibanyaki, is delicious. Breakfast is a set meal (you can choose Japanese or Western food), and the Western food you choose is exquisite. All in all, the hotel is very good and suitable for vacation. But if you mainly focus on shopping, it is recommended to stay near Tokyo Station or in Shinjuku. In addition, the hotel has a hot spring, but it charges 2,200 yen for adults. The hot spring is not big and there are not many people.
Hotel Vintage Kagurazaka
4.4/58 Reviews
Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience!
Unplan Kagurazaka
4/514 Reviews
Very good, quieter than imagined, and more beautiful. I didn’t find the location at the beginning. I thought it was a coffee shop. #128514; If it is a short-term trip, it is recommended. It is said that there is a washing machine. I didn’t use it.

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