Atour Hotel

Atour Hotel Reviews

Atour Hotel

Yunding Building, No.178 Xuesheng Road, Tonglu, ChinaView Hotel Details
Atour Hotel
Atour HotelAtour HotelAtour Hotel
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1 night

Atour Hotel Guest Reviews

4.9/5
Perfect
3974 review
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(3974)
Positive reviews(3934)
Reviews with photos/video(1047)
Delicious breakfast(461)
Friendly front desk staff(297)
Fantastic river view(195)
Great location(155)
Convenient parking(135)
Perfect for kids(99)
Nice bathtub(32)
Negative reviews(40)
Gittard
Superior Double Room
Stayed in Mar 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Mar 23, 2023
Stunning view of the river and mountains. Not far from the train station. Nice room, and hotel feels modern and in good condition. The staff are excellent and helpful. The only thing preventing 100% is the floor was a bit sticky at the entrance of the room. I would still recommend the hotel and would stay again if back in tonglu.
Alan Slivany
Suite - River-View
Stayed in Jun 2022
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jun 19, 2022
Great service. They’re very helpful and the checkout time is great
Response from Property: Thankyou and look forward to your next stay
Guest User
Guestroom - River-View (Double bed)
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
1!,,,,,
Binzhongyouga
Executive River-view Twin Room
Stayed in Mar 2023
Booked for others
13 review
5.0/5
Outstanding
Posted on Mar 30, 2023
kkkkkkkkkk
Anonymous User
Guestroom - River-View (2 beds)
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 9, 2022
good。
Guest User
Guestroom - River-View (Double bed)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 27, 2024
You can see the river view, which is super nice! The room is spacious, the hot water is sufficient, and the bath is very comfortable. The pillows of Atour are also good. The service of the front desk lady is very good and enthusiastic, and the cleaning lady is also very polite. The takeaway robot delivers it directly, which is super convenient!
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Executive River-view Queen Room
Stayed in Jun 2024
Couples
7 review
4.6/5
Great
Posted on Jun 19, 2024
After climbing Daqi Mountain in the afternoon, I went to the hotel to check in. Due to the hot weather and the fact that I had just climbed the mountain, I felt very tired, but it was very cool when I stepped into the hotel. I felt very comfortable. The drinks in the lobby were sweet and sour and refreshing. The front desk lady was very good and tried her best to meet our requirements and helped us upgrade the room. The room was very large, facing the Fuchun River, the floor was also good, and the view was very good. It gave us a big surprise and we immediately decided to stay for another night. The hotel's breakfast variety is not very rich, but there are both Chinese and Western styles, and there are five kinds of fruits, which are still quite satisfactory. The only drawback is that there are other companies renovating upstairs in the hotel, so the noise is a bit loud during the day, but this is not the hotel's problem, and it should only be temporary. When checking out, the front desk sent a small gift to apologize. The overall feeling is good. If I come to Tonglu again in the future, I will still stay here.
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Guest User
Executive River-view Queen Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 17, 2024
When we arrived at the hotel, we were on the same floor as our friends. The front desk upgraded our room type. However, the air conditioner in the room had a problem. It didn't cool us on a hot day. Although it was repaired twice, it was still not ideal. However, the hotel service was still very good. We were compensated with breakfast and a small gift was given when we checked out. The room faced the Fuchun River and the view was very good. It was also very convenient to eat downstairs. In short, I was satisfied. The breakfast at the hotel was also very good. There were many choices and the taste was very good.
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are deeply sorry for the bad experience you have experienced. We will review the issues you have reported and we will definitely improve and enhance the real problems. Our growth is inseparable from the support of every guest. When checking in, we will also remind every guest that if they encounter any problems in the room, they can contact us as soon as possible and we will respond and handle them in time. At the same time, adhering to the principle of "rest assured stay", we hope to give guests the same warmth as family in our service and look forward to your next stay!
Xiaojinchibaolema
Superior Room (2 beds)
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The service is satisfactory, the facilities are complete, the location is convenient, and it is easy to travel. I added WeChat in advance, and the service was very good. Thank you Sang Yu and Jiang Yan, and the person who checked us in seems to be Xiao Fei, I don’t remember it very well ~ Thank you for your service ~
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Executive River-view Queen Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 14, 2024
The room was upgraded to a higher level, which was a pleasant surprise. All the service staff were very nice, responsive and smiling. We booked a river view room for the view, but the glass window was too dirty, and the photos we took were all stained. Other things were very satisfactory.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to let all customers experience the warmth of home in Atour. Thank you for your support and trust in Atour. We will use our actions to prove to you that choosing Atour will not be wrong. We look forward to your next stay
Guest User
Executive River-view Twin Room
Stayed in Jun 2024
Couples
4 review
4.0/5
Very Good
Posted on Jun 11, 2024
Excellent location, spacious rooms, rich breakfast. The only downside is that the bathroom door is not well designed. It is a sliding door. It makes a lot of noise when it moves. It is not soundproof. The toilet flushing is very loud. The reservation noted that the check-in day was the wedding anniversary, but there was no decoration.
Original TextTranslated by Google
6/10
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Facilities: The room facilities are very clean and new Hygiene: The hygiene is very clean, and the cleaning lady will replenish the missing items in time Environment: The environment is quiet, the sound insulation effect is good, there is no noise, and you can see the river view of Fuchun River from the window, which is very beautiful Service: The service attitude of the front desk brother is very good, and the room is upgraded for free Overall, it is a satisfactory experience
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Deluxe River-view Suite
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room window overlooks the Fuchun River, and the scenery is beautiful during the day and at night. The auntie cleans very well. The front desk service is very enthusiastic. It is the first choice for leisure and vacation in Tonglu.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Daidaidai
Guestroom - River-View (2 beds)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The hotel is in an excellent location with convenient parking. We eat when we go out, and there are many choices. Take a walk along the river at night, there are many fishing platforms for night fishing🎣 Which picture do you prefer, the Fuchun River shrouded in mist at 7 o'clock in the morning or the Fuchun River with fog and clouds at 9 o'clock? ☺ The bedding is very popular with me, but the pillow is still a little hard, and it would be better if the quilt could be silent😌 The breakfast is excellent, Chinese noodles, wontons, and rice noodles are all🈶, and there are many kinds of snacks to choose from. The breakfast supply is very timely👍Enjoy the scenery of Fuchun River while eating breakfast, satisfying! The hotel staff are very enthusiastic and have a good attitude! Disadvantages: The toilet is too noisy and the sound insulation is slightly poor
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Wuxiaoyue
Guestroom - River-View (2 beds)
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The river view outside the window is so beautiful. It is also very convenient to go to Jiangbin Park at night. Atour's bedding is always very comfortable. The hotel also has robots delivering food, so you don't have to go downstairs to get it. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.