A big thank you to the team and management at Ingenia Holidays Hervey Bay, as they upgraded us to a ** villa stay due to faulty air conditioning in the Bel Air Retro Caravan. Good communications prior to our arrival and when on-site. Oh, they do have the ice cream, coffee, and food vans on-site on certain days. Overall, it is an excellent location, as it is within driving distance to places such as the Esplanade, cafes, shops, etc., an amazing and helpful team, good facilities for kids, etc. Just be mindful at night. A stranger sat under the tree at night in front of our villa, and he also left a glass the next day. We would stay here again.