The Grand Hotel

All in all it was so amazing weekend The only thing needed a refrigerator in the room otherwise everything was totally fine

Nice hotel on Nice location

A sunny Friday afternoon. Pop in for a drink on the terrace at 4pm. Prime Friday time. Well forget it. Bar staff cleaning out the beer pipes. On a Friday afternoon. Shocking management. Can’t get a pint. Staff could not give a dam. Will not give them my custom. Complete joke. Could not believe it. 3 people walked out with me.

Didn’t like the fact that our room wasn’t ready it was 3 hours late the day we checked in ..

Yes, The Grand is showing her age. The foyer still looks lovely and it's a perfect location for a hotel. My room was well decorated but set in a maze of shabby corridors that smelt of damp. The walls are thin and I could hear the man on his mobile in the next room quite clearly. However, while this can be fixed by a bit of restoration and redecoration, the quality of staff in the Compass Bar is the biggest shocker. The bar itself looks inviting - but the massive windows with sea views are doing a lot of the heavy lifting. The staff look very smart but swan around doing their best to ignore the guests. I've been before a couple of times with friends as a non-resident and each time it has taken ages to get anyone's attention and service has been incredibly slow. This time we went to order at the bar and were told to take a seat at a table and someone would be over to us. After being completely ignored for over 20 minutes we left and spent our evening elsewhere. The irony was not lost on me when at check-out the next morning I was told I owed £32 for dinner in the bar the previous evening. I disputed this and the receptionist found the slip and admitted it clearly wasn't me who had signed it - wasn't even my name. It may have been a genuine mistake from a guest who misremembered his room number, but it shows if you are somehow able to get served at the Compass Bar, they will accept any room number without checking it is a genuine guest. If you are staying there, check any charges very carefully or even better stay elsewhere, Torquay has so many better options.

Lovely hotel, prime position with fabulous sea views, good food served throughout the day very friendly staff. Rooms a little dated but very clean and everything provided. Heated outdoor/indoor pools and spa,everything you need on site for a relaxing break.

We popped in here for a cream tea as there was a large sign saying that the restaurant was open to all. We spent a good five minutes at reception, whilst the receptionist hesitated over whether walk-ins were allowed in, tried calling her boss to check, tried booking us in for a formal meal, and in the end asked us to walk through and 'try it and see'. Not the most welcoming of starts, but the restaurant staff were charming, helpful, welcoming, and we had a lovely spot and a cream tea. Special mention to the gluten free cream tea which was lovely. We did have to wait a very long time for the scones (two cups of tea each later) which was a shame in terms of timing, but the views were lovely and the waiting staff friendly and quiet.

Hotel main reception and bar lovely, I would say our room overall was ok although a little outdated and in need of a touch up as some stains on the chairs and walls etc made it feel a bit unclean, location wise was great and the staff were lovely and helpful very friendly!