Guest User
January 2, 2024
We relied on the reviews we read and the words of the tour operator who recommended an alternative New Year's Eve at this facility... the hotel looks nice inside, clean, friendly and efficient floor staff, friendly and efficient bar staff... note painful lack of communication of a need expressly indicated by email and then reconfirmed upon arrival at the facility at the time of check-in of a vegetarian guest, between reception and restaurant... package including 2 dinners (30 and 31/12) and a lunch 01/01/2024. During the first dinner we realized that the dining room staff was not aware of this requirement, having a meat menu we were served a dish with pieces of cheese eat-in style and make it go well accompanied by the undisputed friendliness of the waiter with the phrase " there's no fish today, see you tomorrow " .. the waiter in question is not Mr. Mario who in the dinner on the 31st tried to please us given the inattention (carelessness) on the part of the kitchen in remembering for the second evening in a row that there was a vegetarian diner at the table and when we asked for a variation on the first course of meat we were served a dish disguised as making sure it was vegetarian where there were pieces of bacon inside... I would have preferred to be told that nothing could be done, but instead I received a literal mockery... Mario for his part was as astonished as we were and embarrassed by his poor performance... let's remember that this job requires professionalism and respect for the customer with particular attention to food requests, there may also be allergies with which one cannot use superficiality... I conclude by saying that we voluntarily decided not to have lunch today because we were disappointed... at check-out I tried to explain the problem to a young and inexperienced boy at the reception who dismissed me with a sorry ... positive note today for breakfast on the note at the table there was the note (1 no meat) ... well, better late than never ...
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