"Review: I stayed at Granserena (Bluserena) in Torre Canne, Italy, from June 10–17. What was meant to be a special birthday holiday turned into a nightmare due to a serious viral outbreak that the hotel concealed and mishandled. Starting June 14, several guests, including myself and my partner, became violently ill with vomiting and fever. The hotel’s doctor offered no official diagnosis or documentation, and staff admitted the outbreak began with an employee. Despite the severity and spread of the illness, the hotel failed to warn guests or implement any safety measures. Even when an elderly guest required an ambulance, the hotel remained silent. We were confined to our room, missed services and paid for a car rental we couldn’t use. The hotel refused to provide written confirmation of the illness, making it difficult to prove we were sick. This was not just an inconvenience—it was a health and safety failure that impacted many guests, including vulnerable individuals. I do not recommend this hotel due to their negligence and lack of transparency."

"Wonderful in all respects. My wife and I visited Puglia for the first time and our first stay was at Canne Bianchi for two nights. We had a wonderful time and could have stayed longer. The hotel is a boutique hotel, meaning lots of personal attention; not crowded; very quiet. We had a two room suite with two bathrooms which is very nice to have and gave us privacy. Hotel was quiet; beautifully maintained and decorated; the two restaurants were wonderful and the Pizza Restaurant had some of the best pizza we have had. The gym was fine for our needs; plenty of loungers and umbrellas at the pool; and the staff was wonderful. A special shout out for Patrizia who helped us arrange a car rental and other details of our stay. Everything was clean and in great condition. Highly recommended and a great way to begin our tour of Puglia. Thank you!"

"We have just returned from a weeks stay here as part of a Newmarket tour group. This is a good hotel, we had a high room (511) which had an excellent view out to say and across to the resort. The room itself was a little pokey but was adequate for our needs. There is entertainment which is quite good, a very friendly hotel with pleasant staff everywhere. Nice lounges inside and out and a nice bar. Swimming pool is great although a bit cold when you first get in. Outside areas are very pleasant and there was never any shortage of sunbeds. Everywhere was nice and clean and rooms well serviced each day. The restaurant - all food was very tasty with lovely flavours. We struggled to understand the menu (you choose in the morning for the meal at 1930 each night which is really a bit too late for our liking) so all it needs is a line in English on the menu. Food however, depending on where you sit in the restaurant is either nice and hot or nearly cold, also takes a long time to arrive. As a group we occupied about a quarter of the restaurant, but, the pecking order seems to be Germans first, the far end of our group next, then the back of the group and us in the middle last, it was never rotated. As a result we waited 45 minutes each night for the first course which was then almost always only warm as it had been standing waiting in the kitchen before coming out. Also the food was often well overcooked and tough or undercooked even pork which is not good, even omelettes at breakfast could come raw in the middle. Interestingly, on the last night following intervention by our tour manager our group was served first so we received our meal after only 20 minutes and it was hot. Just shows what can be done. Just needs organising, bearing in mind what everyone has chosen what they want and it is always at 1930 there is no excuse to wait another 45 minutes for the first course. Anyway, restaurant aside, a really good place to stay in a good location. One oddity, some of our rooms experienced the TV switch itself on for no reason in the middle of the night, very strange. This even occurs in empty rooms so if you are next door you get disturbed. Overall I still recommend this hotel for many reasons."