Zel Costa Brava

Stunning location between two beaches. Nicely renovated rooms. Long ways between the buildings, pool and beach. Food very disapointing and boring. Way to expensiv. Better eat in Tossa de Mar. Unmotivated staff. Everything is being charged extra. Many groups and only few individual travellers.

An amazing 10 days in Polo Giverola with husband and daughters age 4 and 2. Out room was very clean and the apar**ents are all build into the hillside which makes incredible views. Our daughters loved going up and down in the funicular to the pool and beach. The kids club was great, we didn't leave them as too young but took them along and stayed for the activity. Really lovely staff running it. The trampolines and mini golf outside kids club were great fun too for younger ones. The buffet food was excellent, lots of variety for starters and mains and desserts. Evening entertainment was a bit quiet but we went to a couple of DJ sessions on the beach Would definitely come back

Overall was a good stay because the spot is amazing, quiet and safe. Pro’s: family orientated village, very safe, great garden/pool area, excellent beach with a crystal clear water. Tennis, soccer, pool, billiards, volleyball… I mean they have them all! Apar**ents are still new in perfect condition, fully furnished and good amenities; soap and shampoo are great. Negative’s: staff not “welcoming” orientated. We interactive with few of them, only the lady at sports centre (where you can rent towels) was polite. The waiter at the beach bar, whistle at the restaurant entrance to grab our attention… not even a dog, and he wanted to say us they are a restaurant and not a bar, but on this occasion he could let us stay. I had a mojito, pre batched mix with artificial lemon, for the price of your drinks I would expect quality too. Check in done with no sense of welcome, just robotic explanation with no interaction. We stayed in D20 apar**ent, “sea view”, not worth it, at least on this side of the village, the sea view on the bay would be better; D20 can see the sea only miles and miles away. I doubt. 5 minutes on the phone to try to be in touch with reception, no answer. We tried to call from mobile phone and the reception immediately picked up… this happened twice on our stay. Iron cannot be delivered to the room (we were 5 min from the reception), and if you want to use it, €20 deposit. No towels for the beach, with €155 apar**ent per day, is not great, but can be worse considering they will charge €2.50 for a towel at the beach. Possibly was the period, but the pool area and the beach were infested by flies, you couldn’t stay comfy on the chair and having a nap, because they were everywhere. Last, the flat comes with no cleaning, at least make sure your guests have pan & brush in the flat.

Terrible experience. Management are non existent when you pass reception and get buzzed into the gates so if you have any issues you are on your own. Resort side (ended up booking as the camping log cabin on same resort we booked was not great) similar story, not much open, really difficult feeding a young family. Only option was the buffet in the evening which was inedible. There’s a nice restaurant on the beach which is open 1pm to 5pm. Similar story though, terrible staff, it feels like you are a burden to them. To say they are set up to be a family resort, when I asked if there was a kids menu they looked at me like I had 3 eyes. Please don’t book here! I’m Rooms are super clean though.

Incredible. Beautiful place, worst management and service I’ve ever seen. Even the pool towels they charge you…. Pool only with restriction. All the the staff is very rude. Paid a bunch of money and they give me an attitude. Terrrrrible experience.