Aparthotel Adagio Access Toulouse Saint Cyprien

The hotel location is not very close to the tourists spots. There are many restaurants nearby but it is a little bit dangerous when it is late. Hotel staff are very friendly there. Nice one.

Extremely inattentive staff that treat guests like nuisances. Upon arrival to my room there was a very prominent stain in the carpet, on the front of the fridge, and on the wall. The wall stain in particular would have taken literally 30 seconds if they had any attention or pride in their service... I spoke with the black woman with a managerial air at reception who while saying she couldn't do anything about the carpet initially was quite respectful and promised to have someone come and clean the wall. No one ever came to clean the wall. One of the men working the night shift was extremely unhelpful, as was the receptionist woman with the short hair. They don't seem to know the city or even the neighbourhood. They barely look up at you even when you try talking with them and most seem bothered if you take even 30 seconds of their time and were very rude. The young woman receptionist was some respectful and certainly friendlier than the others but even most of her advice and recommendations too were very basic, just surface-level. Cleaners walked in to the room without knocking and would be yelling loudly at each other outside guests' doors. At one point the same man receptionist while I was once patiently waiting for him started speaking aloud - I politely asked him "pardon" to which he just gruffly, dismissively said "I wasn't talking to you" and went back to his computer. The head cleaner(?) too I tried to mention that I'd been waiting a week for someone to come and clean the wall and she just started talking in an extremely patronizing manner, as if I don't understand French and without listening to anything I said. Despite their signs of "s'entraider, respecter" etc upon arrival they don't do this at all, let alone cultivate an example of an a**osphere where guests will do it for each other. It's all rather weird when there are plenty of strangers you can meet right outside the door who are not employed in hospitality but who nonetheless actually bother to be friendly and welcoming... I would much prefer staff who are patient, respectful and helpful in French than rude in English (or rude in both!). As other guests also wrote the pillows were quite small and few.