Accustomed, for more than 20 years, to staying at the Mercure Wilson during my visits to Toulouse, I had reserved, with complete confidence, two months in advance, a room for two nights. This stay went badly. Although having completed the "fast check out" form the day before and having received a good reception email, I was surprised to be greeted freshly by a person who told me that no room was available. 'had been booked in my name and she couldn't offer me a room. I had to insist and present her with the email acknowledging receipt of my "fast check out" for her to find my reservation... which had only been recorded with the last three letters of my name. These ten wasted minutes could certainly have been quickly forgotten if the rest of the stay had gone normally. Unfortunately, this was not the case; In fact, we noticed that the toilet did not flush. There is no need to dwell on the consequences.... We reported this difficulty the next morning to the person at reception, asking them to remedy it. This did not seem to move him much and, returning to our room in the evening, we found that nothing had been done. Hence a second night in the same conditions (evacuation of the toilet using the trash can as a water container and pouring it into the bowl). Such a situation is unacceptable in a hotel.
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