When tourists stay in your hotel for the first time, they must not be familiar with all aspects. The staff only explained a lot of rules when checking in, but did not proactively remind tourists at critical moments. For example, at 7:10 in the morning, we saw heavy snow falling outside the window. We were excited and rushed to take pictures. When we returned and walked through the hotel front desk at 8:40, the waiter hurriedly said that it was past breakfast time and we could not eat. . (Meal time: 7:00~8:30) I thought, why not remind me like this when I go out? When I asked the waiter if he had any simple extra food, he refused. Of course, the breakfast fee would not be refunded. In addition, the hotel is expensive, the facilities are old, and the Japanese-style rooms are average. For this price, you can stay in a better four-star hotel. I hope Toya Grand Hotel can improve its service awareness!
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