Guest User
May 27, 2024
The view from the room is very good👍The facilities and sanitary environment are good👍It is only inconvenient to change the order. The original reservation was for 4 people in a room plus 4 breakfasts + dinners. Due to an accident at a friend's home (my father was seriously ill and admitted to the ICU), we actually went with 3 people. We had tickets for the 20th, and we proposed to modify the order on the 19th. I wanted to change the breakfast and dinner for 4 people to 3 people, but the reply was not approved. On the 21st, the three of us checked in and invited the tour guide to have dinner together, but we were refused entry again. We asked why? We were told that only people staying in the hotel can enjoy it; then our four meals cannot be changed to three, and it cannot be enjoyed by four people. The hotel is too overbearing; we claimed our rights, and after some discussion, we finally agreed to dine with four people, but then we arranged our seats again We walked in; there was clearly an empty view seat in front, so why couldn't we sit there? They were all booked; the reserved table had a dining sign, so we chose a seat without a sign, and two people sat down at a seat with a view of Lake Toya. The waiter who led the table said no, and we needed an excuse. If we don’t come out, we will sit down and not leave. The result is OK. Although the ingredients are all fresh and delicious, our experience is not that good and we feel very unhappy.
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