There was a one-year-old baby mentioned when booking the room, but the CI counter insisted that there was no such note on the hotel computer. There was no charge for the baby, but because there was no prior notification, an additional 1,100 yen was charged!
I showed the reservation confirmation letter on my mobile phone to the counter, but she still insisted that there was no information on the computer!
Then I took my mobile phone to ask the supervisor for instructions. I waited for about 10 minutes before he came to apologize. My reservation information was found, and there was indeed a line with a note about a baby...
I originally wanted to forget it and just pay an extra 1,100 yen!
But this time when I booked a hotel in Hokkaido for six days, every hotel clearly stated that a baby was included. Why was this hotel the only one not showing it?
Original TextTranslation provided by Google