La Darsena Boutique Hotel & Restaurant

Good location, clean, large rooms, some with a nice lake view. Were accommodating when my travel companion couldn’t make it due to flight delays. I enjoyed my experience until check out. I swapped to a different room upon check in as i was now traveling solo and i was quoted a charge of approx 69€ for this (as it was a bigger room) and accepted that - we paid around 300-350£ for the room so it felt fair. But then at check out I was charged an additional 269€ for the room change. When I explained that this was not the amount originally quoted to me and that I would have never accepted that charge in light of it being almost as much as we had originally paid the staff got extremely rude with me. They had no compassion and tried gaslighting me, saying the staff member who did the swap for me spoke english very well and definitely explained the charges to me, I must’ve made the mistake. He did not, he quoted me 39€ a night at 69€ total, not 200 more than that. When i got upset the staff became extremely unkind and laughed and shrugged their shoulders and forced me to pay. When I mis-used £ over € (because it’s my usual currency) they made fun of me for that as well, saying “He wouldn’t have charged you Pounds so you’re definitely wrong.” It’s one thing to miscommunicate a cost that is substantially higher than what was agreed, but it’s another thing to deal with the issue and the guest with such a lack of grace and common decency. Suffice to say I won’t be returning as that experience really soured my stay. The food was average.

A beautiful small hotel on the lake. Rooms overlook the lake and the restaurant is out of a fairy tale. Everyone at the hotel was extremely friendly and helpful. Food at the restaurant is outstanding and service is excellent. Area is convenient with walking distance to ferries that can take you to Como, Bellagio and Varenna. We really enjoyed our stay there!

Beautiful location and a great room with a view

Very cute boutique Hotel right on the lake. Very clean but what impressed me beyond belief was their restaurant. Why it’s not Michelin rated I’m not sure but it should be!

Small Boutique Hotel conveniently located near water taxis bus in the few shops excellent breakfast very helpful staff right on the Lake Lakeview rooms have small patio very nice

It was not too big and the view from the bedroom and dining room was beautiful.

Great location. Close to ferry and restaurants. Very easy to access other towns. We went to Bellagio to visit. Very friendly and professional staff, excellent breakfast with a view of the Lake. We will come back.

Great hotel with nice restaurant and views across lake close to the ferry point for Bellagio & Como. Hotel style is traditional rather than modern contemporary with large bathrooms. Only downside is the road noise but that is outside control of hotel … much more tranquil in Veressa ..