Guest User
April 25, 2024
Excellent modern, cozy & luxury getaway. The ski in & out option is a big cherry on this cake. The hotel is great. Rooms are great. The food is great. Kids activities are a great way to have some family fun. But these 2 things keep taking us back: 1) The service - You will be treated like family the moment you step in until you step out. 2) The lounge, if you end up getting access to it, especially the Ritz brand champagne, which is only served in the lounge. Right at the intersection of these points: the service in the lounge. Frank Frank, who is in charge of the lounge is simply superb. He also works by the front desk and certainly a charm to the hotel. The lounge staff is great. We came across excellent ladies and gentlemen like Angela, Aiden & Udit, who strive hard to ensure your stay is super comfortable. The lounge is closed until summer and we can't wait for it to reopen. We have been visiting this hotel for a few years. Our experience had some ups and downs in the past, but it looks like they are making significant efforts to improve the service and we clearly experienced it throughout all our stays this past winter season. The down-side of staying at this location though is that you will get used to it :-)