Hyatt Vacation Club at Northstar Lodge

I loved my stay!

Beautiful location

Took a while to get hot water for showers Walls are thin, could hear next door children

Modern and recently updated. Clean units and well equipped. Disliked that front desk tried to signed me up for a vacation club open house and sell other promotion package right after checking in after driving 5 hours.

Very convenient. Free parking, coffeeshops and dining are very accessble, you can just walk in the village or drive 30mins in truckee downtown. Friendly staff too. This is my second time here and will come back for more

Pros: beautiful property, close to shops & small restaurants. Beautiful in the winter season. Cons: check out at 10am and didn’t allow for late check out even if our stay was off season (11/10) and barely any cars in the parking lot, $20 additional car parking, will talk you into signing up for vacation rental sales, small parking spaces. We stayed in a 2 bedroom unit, nice space, beautiful bathroom suite. Kitchen stocked with dining sets, pots & pans, etc. They’ve got the basics covered.

Resort and room is beautiful but sadly the front desk representatives are making this place lose returning customers. We did not feel welcome at all. It's bit confusing to where the checkin location is so we had parked in the front parking space area. My wife and 3 kids walked in asling the ladies in the front if this was the check in desk and the lady at the front desk with glasses i believe her name was Mariah was like this sure looks like an entrance right. She was so rude and disrespectful. We tried to ignore the comment and began to give her our Identification card and credit card. Before we can ask questions about parking or where to lodge, she immediately became rude and said, "are you those families who has 1000 of questions? You need to hold your questions as I have a process of doing things here." My little kids looked at her like wow she's really rude and doesn't seem to understand customer service. We proceeded to remain quiet and let her do her thing. She appeared to talk to her self and give my family attitude. She also had another person sitting on the computer few feet away (I believe her name is Summer- very very rude and should not be working in customer service) and she began to run her mouth about how families should have patience and to let them handle the check in. Now notice no one had said anything to, but she felt it was neccessary for her to say something. We really didn't feel comfortable at this resort after the type of service we received. Sadly I am writing this a bit late but as my family were planning another lake tahoe trip, this resort brought bad memories. Like they say some bad things don't leave your memories and this just happens to be that bad memory. I really hope management is aware of this on going issues and that they take such complaints serious.

This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?

Rooms not cleaned during stay. Rooms are worn, stained couch and scuffed up furniture. Bathroom could use a refresh.