Marriott Executive Apartments Brussels, European Quarter

Great!

Our room was clean and comfortable with all the needs of an apartment and kitchen fully furnished. The breakfast was great!

The apartments were smelling reallly bad and need to be refurbished soon. Look old. Too expensive for what you receive.

Marriott's most disgusting property. i want my money back for sure. I will complain Marriott corporate office as soon as we are back to USA. I dont know where to start, I am writing as I am still on the property. Place is disgusting, rooms are dirty, lobby is dirty and infact has no lobby. Looks like AirBNB's upgraded version. We regret to say we picked marriott over Hilton and whole family is regretting. NO AC working, NO toilet working. I still dont understand how come Marriott not doing any visual Audit of the place and ask local owner to fix it and make it high quality. Hotel next door looks better. Kitchen also has plates which has broken edges. I am just too disturbed about this whole seen. If you are travelling from USA to this place, just stay away, this is a run down place and highly disgusting. Even word disgusting has some standards and its below it. By the way laundry is also broken and dryers dont work. I am not attaching toilet pictures because pictures wont do any justification. Seeing is believing, Bathroom and toilet areas are really bad. BOTTOM LINE IS: THIS PROPERTY DOESNT QUALIFY TO BE A MARRIOTT PROPERTY ATLEAST IN USA, IT COULD NOT BE APPROVED BY THE MARRIOTT CORPORATE. MAY BE EUROPE IS DIFFERENT, BY ALL MEANS THIS PLACE IS DISAPPOINTING

My wife and young child were visiting Brussels for 2 nights. We checked in on July 3 at the Renaissance front desk. We walked over to the building for the Executive Apartments, which is obvious need of upgrades in the lobby, elevator and hallways. We went to our room on the 1st floor, and it instantly smelled strongly of cigarette smoke (and thus not an option for our young child to stay in). I went back to the front desk lobby and explained the situation. The lady at the Reception (I believe her name was Alicia), said the room was Non-Smoking, and shouldn’t have been smoked in, but gave us a new key for a new room on the 2nd floor. We opened the door to our new room, which smelled horribly like a chemical factory. We opened the windows and hoped the smell would dissipate, but realized there was no hope for that. It was as if the room was doused in cleaning solution to cover up something that happened inside. The room was also in desperate need for repairs and upgrades, especially the tiny bathroom. We decided this hotel was not for us, and I walked back to the front desk (with a headache from the chemical fumes), explained the situation, and it was as-if they knew exactly what I was talking about and agreed with me and allowed us to cancel and check-out. We then drove around Brussels for 2 hours to find another hotel that had vacancy, which we found at Steingenberger’s Wiltcher’s at a 5x higher rate than what we originally booked at Marriott Executive Apartments. This is the first time in my life I have ever had to check out of a hotel shortly after arrival. I thank the hotel for agreeing to cancel my reservation, the lady at the front desk was very understanding and helpful.

The room was ready early and well appointed for an extended stay.

I have been at this apartment hotel more than 5 times the last year for working trips and it is a great place to live in Brussels.