Hotels Near Springdale Shopping Center in Tulsa

I hate having to leave a poor review and sound like an angry old man, but I find tall reviews useful when booking hotels for business travel. Unfortunately this property completely missed the mark for me and I will certainly not return or recommend. As a frequent traveler and a Diamond Member at Hilton I have come to expect the typical great customer service and the little things that make business travel easier. Of all the properties I have stayed at, this was easily the most difficult to navigate. While the property is fairly new, and nice, with a great downtown location, logistically it is a disaster. The parking situation is easily the worst I have experienced at any hotel in my years of travel. If you are driving a car, DO NOT STAY here. I prefer hotels with valet, but if no valet, easy in and out parking is definitely expected. There is limited parking spaces available for hotel customers in the outside lot directly next to and behind the hotel, This is a shared lot and not under the ownership of the hotel, they only get a certain number of spaces per night. The lot itself is not clearly marked, so if you park in the wrong spot you will receive a $125 ticket. That will be reduced to $35 if you pay within 15 days. This is obviously a problem and the hotel is well aware of it. There are signs everywhere in the hotel and confusing instructions that I guess you are supposed to memorize. These signs are obviously difficult to comprehend as there were 4-5 other guests the same evening, who, like myself, were confused and received parking tickets. Its apparent they have no real interest in addressing this situation. The even more disappointing part of it is the staff could care less. Speaking with the person at the front desk trying to get clarity she was dismissive, condescending and had zero interest in my concern. She had no problem if we canceled our four rooms and switched hotels. Which I tried, but rooms downtown were at a minimum, so we stuck it out and made it through night 2 with zero issues. If you travel a lot and expect easy access and accommodating service I would steer clear of this property. For those who prefer Hilton, there is a Doubletree property a few blocks away, I would recommend that over this place. My worst Hilton experience in several years as a loyal Hilton customer, thus the one star review. I will certainly not be back.

It was a great stay the only problem was the terrible storm that hit the area on Saturday night 90 mph winds knocked out the power for 25 minutes. The food was good.

We were there for the Eagles concert and were flying out the next morning. Hotel is very dated, although trying to act like they're better than they are. Not there much, but after wife washed her face the sink was stopped up and filled with ugly grey-black water. Best part of hotel is the location and easy shuttle to airport.

Stayed at this hotel over the weekend for 3 nights. Hotel was clean and had great amenities. Hotel staff was hit and miss as far as politeness. During this weekend the hotel lost hot water for several days. I felt sorry for the front desk staff as they were getting the brunt of people pissed off about cold showers. They handled it well. I was told that we would be compensated for the loss of hot water. When I checked out the front desk person said “your all checked out” I then had to ask for a bill so I could see what I was charged. Nope, full bill and had to ask for my compensation. Manager was less than polite. Maybe the compensation was coming out of his pocket? Or just a bad day. Just a brisk, “Do you want points or compensation?” Anyway, less than stellar stay. Also, if you have to decide whether or not to eat breakfast at the hotel or not, don’t. Worst breakfast at a hotel I’ve had in ages. I can usually find something decent to eat, not here. Bagels have been frozen for ages, even toasted wouldn’t breathe life in those suckers!

The area had many homeless and sketchy people in the parking lot but being right off the highway it’s easy to get to where you need to go quickly. Front desk staff is exceptionally friendly. My room had an adjoining door that was unlocked when i arrived and there were occupants in the room. That kinda rubbed me the wrong way. The room was clean. Lots of cigarette butts all over the ground. The rooms are very outdated which is likely why the AC didn’t seem to work very well.

We stay here often, we have family that we come to visit about every month or two and we rent 2-3 rooms. Always the family and kid suites when available, I recommend these room types if you are traveling with kids and need a spacious room. We always stay here so I'm posting from TripAdvisor instead of my IHG member app as I normally do to protect my identity. I don't want any animosity for future stays, I love the cleanliness of the hotel rooms and the breakfast is always good and most of the staff is wonderful! I NEVER thought I would ever consider staying somewhere else but with the recent change in management the atmosphere has changed as well. The new manager (Linda?) has come off as aggressive, not to myself but to the people that checked in ahead of us and then I overheard a conversation between her and Am”ie” while I waited at the counter for a good couple of minutes before either of them noticed me. Their ”private” conversation wasn't very kind, as I listened it seemed they were mocking a guest. I can also tell the difference in the employees that have been there for a while. They are always welcoming and professional, very friendly and eager to make our stay perfect. But when I would bring up Magda or Drake (I have known them both for years) the mood changes and they just don't seem as happy as before. It's actually really sad to see. I am giving 1 star only even though this hotel is worth 5 but I really had an issue with my last 2 stays and this is what the lack of stars is based on. Amie ”with an IE” Amie ”with an IE”. Am”ie” is really nice, to nice! She is very flirty with men and based on some of the reviews on the hotels website I think that's how she gets them. Her name has uncommon spelling, if it wasn't for her constantly telling my husband as we walked past the frontdesk that her name is spelled A-M-I-E I would have automatically spelled it ”Amy”. Every chance she had she would directly flirt with him. It made me very uncomfortable. We tried to avoid using the front doors as much as possible but of course the side door only worked when it felt like it. I thought I was being to sensitive until some family members came back to visit after dinner and witnessed the interaction between ”Amie IE” while her coworker fixed our keys and he later joked in the elevator that she was fishing for attention. Don't get me wrong Amie seems nice but I feel like she is only interested in getting good reviews by asking and reminding of the spelling of her name and all her reviews are from men just back up my assumptions. There was also a person complaining at checkout on Sunday that somebody had gone into their room the evening before on saturday AFTER they checked in and left a greeting card. They said they had personal items laid out in the room (it sounded like they were here for a romantic evening) and didn't expect or give permission for anybody to enter their room. They were creeped out and had said they wanted to cancel their stay but couldn

If you are like me, you have a fondness for the Holiday Inn Express brand due to their bright and white themes and customer conveniences. This location is neither. The colors are old, mustards, and dark browns, with plenty of rust on bathroom fixtures, scratches on furniture, and a microwave oven straight from the 70’s. Conveniences are gone as it would appear the owners are doing anything and everything in their power to save a dime: equipment in the workout center is out of order and the water cooler is missing the water. Towels in the pool area are non-existent, available only by checking in at the front desk. The small bottle of body lotion in the room was only half full - (leftover from a previous guest?) and the microwave left food stone cold. Breakfast was drab and though the advertised time was until 9:00 AM, the worker was closing the area down at 8:58 and exiting the area at 9:02. Clearly zero interest in hospitality. You should also know that the third & fourth floors are both being renovated, so neither of these floors are available. This construction makes for a dismal view out the room window. I did learn one thing though. I chose this location after studying Trip Adviser and seeing twenty straight 5 star reviews. After looking at the reviews again, I noticed the majority of these reviewers only made one contribution to Trip Adviser, and that was to praise this hotel. I leave you to form your own opinion with this information.

I got a room with 1 bed and a pull out bed on a couch. I took the top sheet off the bed to put on the pull out bed and found blood on my bed. It was not a whole lot of blood.... but it was still blood nonetheless. I talked to the night time receptionist and she assured me to speak with the manager in the morning and something would be done because they had no rooms available and I couldn’t have my 4 year old sleep in the car. We slept on the pull out couch and when I went to speak with the manager the next morning I was treated as if it was my fault. She told me there was nothing she could do or was willing to do because I booked through Hotels.com. Karina (the “general manager”) absolutely refused to help me in anyway. She called the police to have me leave when I became frustrated of the situation. Fast forward 3 days. I have spoken to person after person. And turns out Karina has all the control to issue a refund of any kind. And has denied it multiple times. I didn’t expect my money back or anything for that matter. But I did expect some common courtesy and maybe some respect as a human being who had to deal with someone else’s blood. I was dismissed and treated very poorly. In all of that Karina didn’t even say “I’m sorry for the inconvenience” one time. I would not recommend wasting your time or your money on this facility. It wasn’t worth even a sliver of the $200 I paid and the customer service? Don’t get me started. Very very sad this is where we had to start our vacation.