Central Park Lagunas by Sandy Powerful

Was nearly arrested for going to the lockbox, front desk called security on me for following the correct process. When reaching the lock box, the code was wrong. Had to track down the owner. Then internet went down for 2 days, no tv or internet. No was to turn of the ceiling fan, front desk in their wisdom suggested changing batteries to a fan that did not have a remote in the room. Clown show of a place.

Check in was smooth, room and outdoor patio was clean, ample space for a studio size. Plunge pool was able to be lit at night by switch but was not able to have filter or pump engaged. On site bar/food poolside was decent. Overall nice place to stay if you are looking to do activities during the day and have a peaceful night's rest since daytime is consumed by ongoing construction not on site but the surrounding neighborhood as the area is being developed.

The staff are so unhelpful, there is a centralised air conditioning system which you cannot control…so for 4 days my room was at 26 degrees. They refused to change my room as they are all individually owned. Avoid this place at all costs!

I did not like this place at all. I was promised so many things and when I got there it was a whole different experience. I had no Wi-Fi and there isn’t AC, since their router exploded. I booked a week and left after 2 days.

My wife and I had a great time here. Yes, the roads are bad, but a lot of Tulum is the same. If you do have a rental car, just drive slow, and you'll be fine. Suggestion, rent the ATVs to get around town if you do come, it's just easier, and you can have a lot of fun on the rougher roads. They're a bit expensive, but so is most of Tulum at this time. The location is south west of the Hotel Zone, but it's not in a terrible place, as there's nice restaurants within walking distance, including a FANTASTIC wood fire pizza place, and a pasta restaurant that you can walk to. Tulum beach is EXPENSIVE, so be prepared, $25 USD drinks, and shopping that's ridiculously priced. If you have a rental car, suggest stopping on the road to Coba, as the shops along the road to Coba were significantly lower priced, for similar products. We rented one of the penthouse units, our unit was a studio unit, with a small stove, a mini fridge, an outdoor patio grill & splash pool on the patio. One of the things that we were a bit disappointed at, was there wasn't a small pool cleaning tool, to clean the dead bugs out of our splash pool daily, so we used the pool once, just after the once a week cleaning on Friday. We have read some of the reviews of the location, and some of the reviews about poor staff, but that definitely was not our experience. All the staff was friendly, and very helpful, and we rather enjoyed our stay here. My wife and I even commented about how we would come back and stay here again. I was a bit confused on one day, as the power did go out on us, and that seems odd, because the location has solar panels, but the explanation we received, was that there was construction work next door, and they had to stop the power due to lines being installed. Still interesting, considering it's the "largest solar panel farm" in Tulum, which should mean we can keep power while disconnected from city power grid, but it's Mexico, and sometimes you just have to deal with how things are different there. When there, also check out the small taco stand connected to the location. It's actually really good, and well priced for breakfast or lunch, and the food was excellent for the kitchen they had available to them!

So this place has pros and cons. Pros - Its a new build and is all clean and nice. Rooms are lovely and spacious. Nice pool area. Cons - Road to the place is in appalling condition and will wreck your car. Power cuts are regular - every day Water is cut whenever power goes out No clean towels/sheets or cleaning for the week No recycling of plastic bottles You have to leave a deposit which you will likely not get back or at least not all of it back. My daughter got sunblock on the sheets and I was charged 72€ which is unreasonable. Staff are argumentative and unprofessional when trying to talk to them about the charge. On arrival dirty sheets were on one of the beds. Tulum has an edgy dangerous feel about the place, lots of army with big riffles, streets not lit up properly, shanty town feel and generally not yet ready for tourists. Its far from a chill place.